Client with pterygium

[amirose]

Hi everyone,

I have a client who I have finally convinced to become a regular. She is 60.
She has very overgrown cuticles but they are so tightly adhered to her nail plate that I'm having real trouble removing them, even with a cuticle knife.

She comes to me every 2 weeks but if she fancies a pedicure she will have that instead, as opposed to as well as. She also has a very annoying habit of booking a manicure then turning up and wanting a pedicure - completly irrelavant just venting p) Anyway I have reccomended warm oil treatments or paraffin wax treatments but there 3 probelms

1) Sometimes she waits 4 weeks between appointments making my job very hard work
2) She cannot afford the treatments she needs and doesnt even like paraffin wax as she claims it burns her rolleyes
3) Ignores my very simple after care advice of soaking them in oil at home :irked:

I didnt let on but she irratated me a bit to day by saying they dont look any better to her, I explained that she had to bare in mind that she hadn't had a manicure in 4 weeks.

Anway her nails are brittle, (Im putting this down to age) and she has lifting on her thumb nails due to being brutal with metal instruments for cleaning under her nails. She also has furrows on all her nails.

I'm trying my best but wondred if theres anything else I could do/use - bare in mind shes coming for express manicures at £6 a time. Or anything simple and cheap! I could get in stock for her to use at home. She wanted to use nail hardner but I seriously can't see the point as her nails are brittle. She would be much better off with the warm oil at home (which she wont do :smack

So any suggestions?

 

[louiser]

I think you're doing all you can for her. If she will not pay for a more suitable treatment then I can't see how it can be your fault. All you can do is explain that to get the results she is after she really requires a luxury manicure x x x

 

[izzidoll]

Yes this woman does need to use some homecare for her dry brittle nails. Preferably a good cuticle oil.

Can I just say though that your title is very misleading as you use the word pterygium, which is an abnormal growth of skin....you will find out more about on this link..Nail Diseases and Disorders

What your client actually has is, as you say, an overgrowth of cuticle, which is a totally different thing.

I have had great results with CND AHA Cuticle Eraser used along with Solar Oil. Using this combination on a daily basis will actually sofen and shrink back this overgrowth of cuticle. leaving it soft and supple, the way it should be.

Again though you can only advise your client to purchase and use these products you cannot make her.
As they say...you can lead a horse to water, but you canot make it drink.

 

[Zingara]

Wholeheartedly agree with Izzi that Cuticle Eraser would be the best bet here. But you can lead a horse to water....

Sounds like its an client education issue not a product issue to me!

 

[amirose]

" izzidoll" had a look at your kink and you are quite right thats definatley not what she has im confused though because that desprition is very diffrent to the way its described in my text book (susan cressy beauty therapy fact file)
Ok so what i mean is dry glued on cuticle. Its not a normal overgrown cuticle because its thick and glued on despite regular treatments.

ok so we all in agreement that nail hardener is a waste of time?

 

[izzidoll]

" izzidoll" had a look at your kink and you are quite right thats definatley not what she has im confused though because that desprition is very diffrent to the way its described in my text book (susan cressy beauty therapy fact file)
Ok so what i mean is dry glued on cuticle. Its not a normal overgrown cuticle because its thick and glued on despite regular treatments.

ok so we all in agreement that nail hardener is a waste of time?

Yes, dry brittle nails need oiling!!!....weak nails need coating!

As you said she would be better off with a luxury moisturising manicure service and good homecare products like cuticle oil etc........

 

[oey]

No wonder that you feel restricted.

With an express manicure you are never going to really improved the condition of the clients nails or cuticles.

Sounds to me like that client needs more specialist manicure treatments than express, but if she is not willing to pay for it then I dont feel like you will get anywhere.

Definintely cuticle oil and cuticle eraser needed here I think.

 

[blossom]

No wonder that you feel restricted.

With an express manicure you are never going to really improved the condition of the clients nails or cuticles.

Sounds to me like that client needs more specialist manicure treatments than express, but if she is not willing to pay for it then I dont feel like you will get anywhere.

Definintely cuticle oil and cuticle eraser needed here I think.

Just what I was thinking. If she's not prepared to pay out a little, then it's really no good her complaining to you about her nails. :smack:

 

[Zingara]

Can I just say though that your title is very misleading as you use the word pterygium, which is an abnormal growth of skin....you will find out more about on this link..Nail Diseases and Disorders

I think one of the problems here Izzi is that some education facilities (not necessarily knocking the original posters training - just speaking generalistically) use the word Pterygium to mean cuticle, or other such misnomers...certainly when I did my very first trainig course, with Essential nails - supposedly one of the better home learn courses, I was taught that the word Pterygium was the professional word for cuticle. I have no idea if they have changed it now.

I think its a real shame that some places don't educate properly on disorders diseases and contra-indications etc.....in all honesty, this is where a lack of knowledge is at its most dangerous IMO!