daydreams01
Well-Known Member
Hi, my salon software system has completely let me down. I have been without it for a week now and have had to revert to an appointment book until it gets fixed. Its a nightmare, although I can remember a fair few of my bookings, exact times are a bit iffy and I know there's some I have forgotten but all my client details are on the database so can't even ring them to check.
My software company sent me out a new hard drive which finally came today 6 days after I reported the problem, but that didn't work so They now need to send me a new Computer as its still under warranty. Have no clue who to expect in tomorrow and not knowing what my free slots are to offer people is making me look so unprofessional. Can't believe it has happened at our busiest time, I'm tearing my hair out. It has made me realise though that once it is fixed and I have all my client info back ( it is all on a back up disk which they will re import once the system is installed on new computer) I need to change my software and go to a company that stores it all in a cloud so that it can be accessed remotely from any device. I don't want to be in a situation again where the computer fails and I can't access any info.
Does anyone have any recommendations as there are so many to choose from. I think my current provider is a bit outdated as although it does my text reminders, there is no online booking facility or Facebook link and I have not been impressed with the support since it has gone wrong as I spent a few thousand on purchasing the equipment less than 18 months ago and they aren't exactly rushing to rectify the situation despite it being my busiest time of year and they are losing out too cos none of my text messages can get sent out. I have looked at phorest which is a cloud based system that looks quite good but wondered if anyone else is using something similar that manages bookings, stock, commission etc. Will look to swap over in the new year so Any advice appreciated, thanks.
My software company sent me out a new hard drive which finally came today 6 days after I reported the problem, but that didn't work so They now need to send me a new Computer as its still under warranty. Have no clue who to expect in tomorrow and not knowing what my free slots are to offer people is making me look so unprofessional. Can't believe it has happened at our busiest time, I'm tearing my hair out. It has made me realise though that once it is fixed and I have all my client info back ( it is all on a back up disk which they will re import once the system is installed on new computer) I need to change my software and go to a company that stores it all in a cloud so that it can be accessed remotely from any device. I don't want to be in a situation again where the computer fails and I can't access any info.
Does anyone have any recommendations as there are so many to choose from. I think my current provider is a bit outdated as although it does my text reminders, there is no online booking facility or Facebook link and I have not been impressed with the support since it has gone wrong as I spent a few thousand on purchasing the equipment less than 18 months ago and they aren't exactly rushing to rectify the situation despite it being my busiest time of year and they are losing out too cos none of my text messages can get sent out. I have looked at phorest which is a cloud based system that looks quite good but wondered if anyone else is using something similar that manages bookings, stock, commission etc. Will look to swap over in the new year so Any advice appreciated, thanks.