smallandcute
Well-Known Member
Op yes i inderstand exactly, just because i work in telesales doesnt mean to say i dont understand. I was talking to my manager today regarding this issue and even though us agents are processing your calls correctly the companies will keep proccessing those numbers for whatever reason so whilst we are telling head office this number has completed the process and doesnt want an updated package etc they are still allowing the calls to go through, not us were just the monions.
I take it you ladies and gents email and update your facebook with new offers treatments etc, you do exactly what were doing but using a different medium. How often do you think your clients ignore those emails/ fb updates etc what are your conversion rates? My conversion rate is 80% and that is not because i suggest im doing my clients a favour or being pushy (again not listening to the customer and then being pushy is a sackable offence at my company) its all down to my manner of being polite and professional and proving that they are getting value for money, im not lying and understanding my customers needs.
Clearly b your rudeness isnt getting anywhere with cold callers but seriously it does pay off cos we will go out of our way to ensure your getting the best value and service. Fine if its a complete cold call but your providers you should def be nice to. All were doing is rewarding your loyalty just like you reward your clients for their loyalty (you wouldnt tell your therapist to eff off cos she is promoting an offer or treatment would you, its the same for us!). Also if you have not long switched provider you wont get any calls cos your on an updated package but some providers will start hounding you when they get the feeling your going to leave them etc so suddenly all these offers are available to you. This then becomes pushy and in turns becomes a pester call. As ive already said be polite ensure you and the agent have listened to each other and tell them three times your not interested. Jobs a goodun so to speak.
Dont get me wrong i know there are pushy sales staff out there (in any industry) and the best thing to do with that is say your being pushy to the agent. All calls have to be recorded now for ofcom purposes so auditing will flag them up and managers will be told to discipline and retrain staff.
Sent from my GT-I9300 using SalonGeek mobile app
I take it you ladies and gents email and update your facebook with new offers treatments etc, you do exactly what were doing but using a different medium. How often do you think your clients ignore those emails/ fb updates etc what are your conversion rates? My conversion rate is 80% and that is not because i suggest im doing my clients a favour or being pushy (again not listening to the customer and then being pushy is a sackable offence at my company) its all down to my manner of being polite and professional and proving that they are getting value for money, im not lying and understanding my customers needs.
Clearly b your rudeness isnt getting anywhere with cold callers but seriously it does pay off cos we will go out of our way to ensure your getting the best value and service. Fine if its a complete cold call but your providers you should def be nice to. All were doing is rewarding your loyalty just like you reward your clients for their loyalty (you wouldnt tell your therapist to eff off cos she is promoting an offer or treatment would you, its the same for us!). Also if you have not long switched provider you wont get any calls cos your on an updated package but some providers will start hounding you when they get the feeling your going to leave them etc so suddenly all these offers are available to you. This then becomes pushy and in turns becomes a pester call. As ive already said be polite ensure you and the agent have listened to each other and tell them three times your not interested. Jobs a goodun so to speak.
Dont get me wrong i know there are pushy sales staff out there (in any industry) and the best thing to do with that is say your being pushy to the agent. All calls have to be recorded now for ofcom purposes so auditing will flag them up and managers will be told to discipline and retrain staff.
Sent from my GT-I9300 using SalonGeek mobile app
