ilovelashes
Well-Known Member
I did a shellac service on a new client last nite which didn't go too well! I prepped as normal, cuticleaway, removed with water spray, buffed to remove shine, scrubfreshed.
I didn't put enough top coat on so when I removed sticky layer I removed some of the shellac. Tried to fix and ended up with 2 nails looking lot darker than the rest so arranged for client to return to fix.
Client just text me to say she removed the shellac herself and her nails are damaged.
Now how she removed it I do not know but basically I'm looking for reassurance that nothing I did damaged her nails?
I've just started in a salon and feel awful that this client thinks her nails have been damaged by the service.
I didn't put enough top coat on so when I removed sticky layer I removed some of the shellac. Tried to fix and ended up with 2 nails looking lot darker than the rest so arranged for client to return to fix.
Client just text me to say she removed the shellac herself and her nails are damaged.
Now how she removed it I do not know but basically I'm looking for reassurance that nothing I did damaged her nails?
I've just started in a salon and feel awful that this client thinks her nails have been damaged by the service.