'chelle
Well-Known Member
I had a couple of them recently, and I was right on the money with them not coming back.
What I mean is: those clients who have their nails done on impulse, they have nails in terrible condition to start with, they seem disinterested in aftercare advice, and couldnt care less about rebalance appointments.
I had two recent clients in particular. Both came in on impulse, both had nails in terrible condition. One has had enhancements previously, one hasnt. Both mentioned that it was payday. I booked a rebalance for the first, and she didnt seem to care what time or day it was on. I suspected then that she had no intentions of turning up, and I was right. The second one was offered a rebal, but said she would ring nearer the time. I strongly suspect I wont hear from her again either.
The second one in particular annoyed me. She used to have her nails done by the lady who rented the room I am based in before me, and she kept reminding me of this and actually told me that she will give me her verdict on how good I am when she sees the end result. I wouldnt mind, but the end result was total crap and I will tell you why - she asked for flat nails. When I say flat, I mean she wanted me to file the apex out of them. I did tell her that the strength is in that central C curve but she insisted. I made it clear that I wont be held responsible when her nails break within days, but on hindsight I wish I had refused to do it. When I was talking about aftercare and it came to the "dont remove them yourself" bit, she told me that she wont be paying £15 for a soak off when she can get some acetone from the chemist for £3 and do it herself just as good (apparently thats what the other lady used to tell her to do, so I'm not losing any sleep over who's the better tech now, I can tell you).
Anyway, I've wandered off on a tangent a bit here, my question is this: Do you know when clients are never going to come back? Can you tell when they are just out frittering their wages that are burning a hole in their bank accounts, and have no interest in long term maintenance? Is there any point in offering these clients a rebal appointment when you already kind of know they wont turn up, and you could have given that appointment to someone else?
Thanks guys
What I mean is: those clients who have their nails done on impulse, they have nails in terrible condition to start with, they seem disinterested in aftercare advice, and couldnt care less about rebalance appointments.
I had two recent clients in particular. Both came in on impulse, both had nails in terrible condition. One has had enhancements previously, one hasnt. Both mentioned that it was payday. I booked a rebalance for the first, and she didnt seem to care what time or day it was on. I suspected then that she had no intentions of turning up, and I was right. The second one was offered a rebal, but said she would ring nearer the time. I strongly suspect I wont hear from her again either.
The second one in particular annoyed me. She used to have her nails done by the lady who rented the room I am based in before me, and she kept reminding me of this and actually told me that she will give me her verdict on how good I am when she sees the end result. I wouldnt mind, but the end result was total crap and I will tell you why - she asked for flat nails. When I say flat, I mean she wanted me to file the apex out of them. I did tell her that the strength is in that central C curve but she insisted. I made it clear that I wont be held responsible when her nails break within days, but on hindsight I wish I had refused to do it. When I was talking about aftercare and it came to the "dont remove them yourself" bit, she told me that she wont be paying £15 for a soak off when she can get some acetone from the chemist for £3 and do it herself just as good (apparently thats what the other lady used to tell her to do, so I'm not losing any sleep over who's the better tech now, I can tell you).
Anyway, I've wandered off on a tangent a bit here, my question is this: Do you know when clients are never going to come back? Can you tell when they are just out frittering their wages that are burning a hole in their bank accounts, and have no interest in long term maintenance? Is there any point in offering these clients a rebal appointment when you already kind of know they wont turn up, and you could have given that appointment to someone else?
Thanks guys
