I was having my hair done at the salon I'm working in when a previous client of mine strolls in, pushes past the hairdresser (salon owner) and shoves her hands in my face...
Now the client can clearly see I'm having my hair done as I'm all coloured up and in a cape.
She says look at these, they've lasted a week (pushing them closer to my eyes)
After I took her hands in mine, apologised to the hairdresser for my rude client I then explained that clearly I'm not working right now BUT how could I help..
She'd had gel nails done a week previous (nsi balance and blended natural tips) and showed me 3 nails that were ripped at the side of the tips along the free edge, about 2-3mm, now I am a horrific picker and recognised these as the same damage I give myself or if I have been moving things around, heavy boxes/equipt at work etc and asked her what had happened to them..
She replied she had done nothing at all they just happened to be like that.. They were also coated in a lumpy clear and fat glitter varnish.. She told me she had to base coat them to keep the nail intact (??? Really) and then glitter polish to disguise the broken nails, I advised the breaks looked like self damage rather than service break down due to where they are and the size and also that the other 7 were fine... She then went in about how they were lifting at cuticle edge and she had to put base coat on to resell them.. After explaining what base coat is for and what it wouldn't do I offered to do a refill (could still see my edges intact in her nail but there was 2mm of growth) and buff off/remove breakages and repair those all for the cost of an infill.. She went ballistic saying they needed soaking off not buffing (love how clients know everything) and she was disappointed and refused to pay.. I explained that I too was disappointed as I'd never had nails break on their own before and that my offer for free removal of breakages and redo if she wanted to book in for an infill at same time or else her nails would look uneven.. She went off saying she was going back to work after a week off and wanted her nails sorted so maybe at the weekend...
This lady had told me in consultation that she couldn't keep acrylics on so was trying gel out - in the salon she was trying to say she'd had gels many times...
So on my day off I was still consulting, appeasing and trying to remain calm.. She is my first complaint BUT in the salon they knew she was a likely comeback due to other conversations about other places she'd been to.
I wasn't sure if what I said was right but the main thing was I kept my cool and dealt with her then and there, even looking like a caped up coloured haired loon