Eye lash tint

[kirstys beauty]

Hi all

Just wondered if anyone can help. I have just had a lady in for an eyelash tint who I did a patch test on on saturday when she was in. When she came in today she said she had had no reaction to it so I applyed the tint to the eyelashes, then turned the lights down so she3 could relax and told her to let me know if they started to sting burn or itch and went outside to my reception as i do with all clients.

After about 3-4 minutes she said that they were stinging on her right one but it was the eye lid that was stinging how every there was no tint on this area but I removed the tint from both eyes and it was relieved.

Can anyone tell me if this has happened to them or if they know why this may have happened?
She did say that she had the start or a cold was not sure if this could affect it.

Sorry for going on but wanted to explain how I carried out the whole procedure.

Kirsty

"We put the treat in your Treatment"

 

[Terese]

.

Maybe if she has got the start of a cold she may have sneezed and moved some of the product....the client may have wanted to tell you it was hurting but couldnt because you werent there, also, if her eyes are shut...why do you turn the lights down?

As long as your patch test and consultation card was filled in correctly and no adverse damage was done...I think you may have got away with it this time..but Im not sure I would have left your client on their own. I dont as a matter of good practice.

Sorry if its abit abrupt but product on eyes....no therapist=maybe a claim in the making?

 

[kylieb]

Did she have any eye condidtions such as blepheritus?
It could be that she has it and doesnt know. Did the skin at the base of the eyelashes look flakey in anyway? It could be that some tint has gotten into the hair follicle. It only takes a tiny bit to sting like mad.
How did it look after? Was it red or swollen?
And sorry hun but why the hell did you leave her on her own? You never leave a client with tint on there eyes
xxx

 

[kylieb]

.

Maybe if she has got the start of a cold she may have sneezed and moved some of the product....the client may have wanted to tell you it was hurting but couldnt because you werent there, also, if her eyes are shut...why do you turn the lights down?

As long as your patch test and consultation card was filled in correctly and no adverse damage was done...I think you may have got away with it this time..but Im not sure I would have left your client on their own. I dont as a matter of good practice.

Sorry if its abit abrupt but product on eyes....no therapist=maybe a claim in the making?

I turn the lights down too. I find it more relaxing myself when having it done but guess its just a preference thing xxx

 

[pure]

I guess any number of things could have caused it but if you weren't in the room with the client how would you know?! It is never a good idea to leave a client alone especially when they aren't in the position to get up and find you if they needed to. Sorry to sound harsh but like the other poster said it could easily turn bad for you if things go wrong.

 

[angelina221]

I like to have lights down too. Obviously i need to be able to see but if the lights are too bright then the clients eyes may water. As for leaving the client on their own i really don't know what to say!
Clients should be left on the own to dress and undress and that's it.
Don't mean to have a go but you should have been taught that on your course. Next time make sure you stay with your client and you are on hand then to deal with any problems immediately, should any arise.

 

[kirstys beauty]

Hi all

The only reason I leave the client on there own is because I find if you stay in the room with them they want to talk and then you get facial exprssions when they talk. Which either cause tint in the eye or tint on the eye lids. Also my reception is only about 4 steps from my room, plus the door is left open. I also check constantly that the client is ok. If how every my treatment room was upstairs or further away I would stay in with them.

Kirsty

"We put the treat in your treatment"

 

[Blue Rose]

Hi all

The only reason I leave the client on there own is because I find if you stay in the room with them they want to talk and then you get facial exprssions when they talk. Which either cause tint in the eye or tint on the eye lids. Also my reception is only about 4 steps from my room, plus the door is left open. I also check constantly that the client is ok. If how every my treatment room was upstairs or further away I would stay in with them.

Kirsty

"We put the treat in your treatment"

But this is all part and parcel of having a treatment. Clients are paying for your time, the least you can do is stay and make conversation with them. As for tint getting on the eyelids, why not just apply more petroleum jelly?

 

[chantell simone]

I think that being as you left the client alone, there is no way of knowing what happened

The client could have blinked, tried to open her eyes or touched her eyes which can cause a stinging/burning sensation

Tinting only takes a few minutes so I don't see why you would have to leave them alone

 

[angelina221]

Another point to mention is that you took your clients word for it that she had no reaction to the tint. You did a patch test on the Saturday and then didn't see her till the Wednesday and as we all know, some clients are sometimes not as honest as they should be!
Next time i would make sure you see her 24 hours after her patch test to make sure that you have seen the evidence yourself. As her eyes were itching it could have been a reaction and with you not knowing for certain whether she had a reaction to the patch test then you could be in big trouble if she decides to sue!

 

[kylieb]

Another point to mention is that you took your clients word for it that she had no reaction to the tint. You did a patch test on the Saturday and then didn't see her till the Wednesday and as we all know, some clients are sometimes not as honest as they should be!
Next time i would make sure you see her 24 hours after her patch test to make sure that you have seen the evidence yourself. As her eyes were itching it could have been a reaction and with you not knowing for certain whether she had a reaction to the patch test then you could be in big trouble if she decides to sue!

Thats why I always get my client to sign a declaration to say there had been no itching, swelling or irritation. It's not always possible to see the clients 24 hours later. xxx

 

[kylieb]

Hi all

The only reason I leave the client on there own is because I find if you stay in the room with them they want to talk and then you get facial exprssions when they talk. Which either cause tint in the eye or tint on the eye lids. Also my reception is only about 4 steps from my room, plus the door is left open. I also check constantly that the client is ok. If how every my treatment room was upstairs or further away I would stay in with them.

Kirsty

"We put the treat in your treatment"

Clients can talk whilst having an eyelash tint. All my clients talk to me without tint going all up their face.
If you dont want them to talk , tell them!!
So not only do you leave your client on her own but you leave the door open! You have to respect your clients privacy.
You say if your treatment room was upstairs then you would stay in with them? You just said you cant because they talk.
Im begining to wonder here if you are actually trained?
Sorry to be mean but I cant believe that a Therapist could be so unprofessional :irked:

 

[Urban Geek]

Hi all

The only reason I leave the client on there own is because I find if you stay in the room with them they want to talk and then you get facial exprssions when they talk. Which either cause tint in the eye or tint on the eye lids. Also my reception is only about 4 steps from my room, plus the door is left open. I also check constantly that the client is ok. If how every my treatment room was upstairs or further away I would stay in with them.

Kirsty

"We put the treat in your treatment"

I wouldn't want to take the chance of leaving a client with tint on her eyes alone for a second.

You could perform a nice hand and arm massage whilst waiting for the treatment to take effect.

I don't think you'd be covered on your insurance if anything serious happened if you leave a client alone during an eye treatment.

 

[Mrs.Clooney]

Thats why I always get my client to sign a declaration to say there had been no itching, swelling or irritation. It's not always possible to see the clients 24 hours later. xxx

Please correct me if I am wrong, but asking clients to sign declarations as to the results of a patch test, would not protect you from a client sueing for damages in the event of a reaction.

It is the therapists responsibility, and not the client's, to ensure that there is no negative reaction to the patch test. This means that the therapist needs to ascertain for herself/himself if the skin is red, swollen etc....... The signature by the client indicates that the test has been done but is not an indication of the results of the test.

I also agree that it is not wise to leave a client alone whilst tinting their lashes and brows, no matter how far from the door reception is. If this is what you have always done, then treat it as a lesson learned. I am sure we all make errors.

 

[kylieb]

Please correct me if I am wrong, but asking clients to sign declarations as to the results of a patch test, would not protect you from a client sueing for damages in the event of a reaction.

It is the therapists responsibility, and not the client's, to ensure that there is no negative reaction to the patch test. This means that the therapist needs to ascertain for herself/himself if the skin is red, swollen etc....... The signature by the client indicates that the test has been done but is not an indication of the results of the test.

I also agree that it is not wise to leave a client alone whilst tinting their lashes and brows, no matter how far from the door reception is. If this is what you have always done, then treat it as a lesson learned. I am sure we all make errors.

This is the way i was taught at college and is the way in which my insurance company requires me to do this.
I was taught that if a client has a reaction then it will be itchy, red, swollen etc. The client is going to know if they have these symptoms.
It's not always possible for clients to come back in 24 hours. A signature from a client to say that no reaction occured is better than an insurance company taking a therapists word for it.

 

[angelina221]

I had a client who had a reaction to a hair dye, which was rinsed off immediately. However this lady came back about a month later wanting an eyebrow tint and as she had previously had a reaction to the hair dye we told her it wouldn't be possible to do her tint. She was quite prepared to sign a declaration but no chance. Clients always want something done and are willing to take a risk but if anything happens they are the first to complain.
Actually reading the original post it sounds like one of those scenarios that college books have and you have to spot what should have been done differently!
How many of you give your regular clients a patch test every time?

 

[kirstys beauty]

Clients can talk whilst having an eyelash tint. All my clients talk to me without tint going all up their face.
If you dont want them to talk , tell them!!
So not only do you leave your client on her own but you leave the door open! You have to respect your clients privacy.
You say if your treatment room was upstairs then you would stay in with them? You just said you cant because they talk.
Im begining to wonder here if you are actually trained?
Sorry to be mean but I cant believe that a Therapist could be so unprofessional FPRIVATE "TYPE=PICT;ALT="

Hi Kylieb
I would just like to inform you that I am fully qualified and have been now for 8 years, NVQ level 2, and 6 years NVQ level 3, so I find you comment quite spiteful as I love my job and put all my efforts into being a good therapist. Just because someone carries out a treatment in a different way to the way that you might do it doesn't make the other person wrong or 'unprofessional'. I was taught to do it this way, and have never had any problems. Also, none of my previous employers had a problem with me carrying out my treatments in this way, in fact they approved and encouraged it.
As far as privacy goes, the whole area that the customer has access to is screened off, so privacy is not an issue.
Kirsty
"We put the treat in your treatment"

 

[kylieb]

I had a client who had a reaction to a hair dye, which was rinsed off immediately. However this lady came back about a month later wanting an eyebrow tint and as she had previously had a reaction to the hair dye we told her it wouldn't be possible to do her tint. She was quite prepared to sign a declaration but no chance. Clients always want something done and are willing to take a risk but if anything happens they are the first to complain.
Actually reading the original post it sounds like one of those scenarios that college books have and you have to spot what should have been done differently!
How many of you give your regular clients a patch test every time?

It does sound like the little tasks in the college book lol!!!
I test my clients every 6 months. You dont need to do it every time. xxx

 

[pure]

Just because someone carries out a treatment in a different way to the way that you might do it doesn't make the other person wrong or 'unprofessional'. I was taught to do it this way, and have never had any problems. Also, none of my previous employers had a problem with me carrying out my treatments in this way, in fact they approved and encouraged it.

I would recommend that you request clarification from your insurance company about whether you should remain with the client during a tint or not. I wouldn't be at all surprised if you find that you would not be covered. Who are you insured with?

 

[Lynne Baker]

I fear you won't like my comment either then. You must never leave a client alone during a treatment. What if they had a coronary/stroke/epileptic fit?
I'm fairly sure that I carry out treatments slightly differently from other therapists but there is one common factor: professionalism. Ain't no two ways about it, leaving your clients alone in a vulnerable state is unprofessional. Would you consider changing this part of your practice, please?