xkayla_herex
Xamyx
My therapist done a 60minute spray tan yesterday, the client left it on for two hours and called asking for a refund as the couloir hasn't come up/ it wasn't really noticeable. She said it come out on her face but not on her body, although she said she had a little bit of a knicker line but not a lot.
I wondered if anyone could help or advise what could of happened? Has this happened to anyone before with the 60min before? As I have used the retail on at home and find sometimes it doesn't come out that dark whereas other times it will- despite leaving on for the same amount of time. She said she didn't have any moisturiser on the skin.
also do you think I dear with this situation ok- she straight away said she wanted a refund and I apologised and said we don't usually do refunds (as it's still product and time used) i said she can come in today and I will re spray her or give her some 60minute retail solution for free. She was going away for a wedding and didn't have time to come for the tan. She kept insisting about a refund and was being quite rude, in the end I said I will do a refund over the phone but as she was somewhere else having a pedicure she didn't want to give her details. So I offered to send her a gift voucher to the total amount of the tan (as she said she doesn't get many spray tans) and I also said if she wanted to come for another tan free of charge another time as well as a voucher she could.
What would you do in this situation- especially as I hadn't seen the tan and had to take her word for it- would you give refund? Was a voucher a good thing to do?
I wondered if anyone could help or advise what could of happened? Has this happened to anyone before with the 60min before? As I have used the retail on at home and find sometimes it doesn't come out that dark whereas other times it will- despite leaving on for the same amount of time. She said she didn't have any moisturiser on the skin.
also do you think I dear with this situation ok- she straight away said she wanted a refund and I apologised and said we don't usually do refunds (as it's still product and time used) i said she can come in today and I will re spray her or give her some 60minute retail solution for free. She was going away for a wedding and didn't have time to come for the tan. She kept insisting about a refund and was being quite rude, in the end I said I will do a refund over the phone but as she was somewhere else having a pedicure she didn't want to give her details. So I offered to send her a gift voucher to the total amount of the tan (as she said she doesn't get many spray tans) and I also said if she wanted to come for another tan free of charge another time as well as a voucher she could.
What would you do in this situation- especially as I hadn't seen the tan and had to take her word for it- would you give refund? Was a voucher a good thing to do?