you have to work hard to get a trusted loyal client base that is your focus the clients you have now and trust get them to refer friends /family to you
give them intensives to do so then you know there is less likley hood of these shenanigans going on network with people you know and trust
you must have a book for numbers that contain repeat offender numbers, or who you suspect is messing with you and cancelling all the time that you can refer to(black book once in there your out never to come back lol)
very brief overview (as just rushing out and wanted to get back to you xx )
i have strict policy i ask the client to give me minimum 24 hr notice for cancellation, ideally as soon as they know, cancel twice in short notice without attending they are put in a book and told unfortunately due to canceling twice we advise you to look elsewhere in a politer way you can pick your own wording (this is not applicable to loyal clients base )
i always text 48hrs prior to new clients asking for a confirmation that they are still attending,then i give them a call also the day they are attending
this is only applicable to new clients
i do not take bookings from new unknown clients that are over 2/3 weeks without deposit if they cannot drop of a deposit then i ask that they ring closer to the date they want, and hope i have a spot free,
also when taking a booking try to know your new client before they have even walked into the door ask questions
ask are they local where are they coming from so you can let them know your location easier ,where to park,how to arrive to you ect
where did they find you
where did they last go
like what you would ask on your client consultation card just the vital info
so many tech just say whats your name, what you want, ok, its this price whats your number see you then ,bye
know your client over the phone i am not saying have a long old chat but get more info give your policies if they want of the phone in and book in 60 secs is this client for you ...?
buyers are liars is a saying .
your business is your income ,livelihood ,your passion,don't let anyone ruin that for you.
today is your chance to take focus and control do not be sad be positive.
thoughts become things
xxx