Hi everyone, hope you can help! I signed up to hair n beauty finder and have not had one single client, not only that, I got a call yesterday demanding payment for an outstanding invoice out of the blue! the guy was really rude and told me very agreesively the £10 fee I had paid was only for a 3 mth period where I had believed it to be one year, I was informed the was actually only 3 mths and that I was automatically signed into a contract owing £99 plus vat and that I had to immediately pay up even though I had not seen one invoice. I asked when I had agreed to those terms and was told that by agreeing to the terms and conditions I was liable and locked in, having demanded they email me the TCs, I can see it doesn't clearly outline the fee or when the promotion period ends, I think the TCs are very misleading. Is there anything I can do?
The extract of the TC's are below:
Duration of Contract
This contract will automatically renew from the date of entering into the contract until such time as the contract is terminated by either party. The buyers billing cycle will be specified at the point of sale and all accounts are subject to a small annual maintenance fee.
Cancellation of Contract
Either party can cancel the subscription by giving seven days notice via
https://www.habfaforbusiness.co.uk/cancellation-request Cancellation of service can only be accepted where there are no outstanding balances on the buyers account.
Refund Policy
In the event that The Buyers advert has not been launched The Buyer may be entitled to a refund, in part or in full, of the first payment. All refund requests should be emailed to
[email protected] In the event that you have purchased ancillary products refunds will only be authorised where work has not commenced. Once the work has commenced, you are liable for full payment of the entire invoice amount and no refund will be due.
Trading Address The Warrant House, High Street, Altrincham, WA14 1PZ United Kingdom.(for postal purposes)
Payments
All payments are taken using the credit or debit card nominated by you at the point of sale unless otherwise instructed. All payments are processed securely and are compliant with
PCI Security Council standards.
Advertiser Promotions
If you are signing up to one of our advertiser promotions, your account will automatically renew after the specified trial period at our standard annual tariff which will be stated at the point of sale on the "feature your business" page. It is the advertisers responsibility to cancel their account inside the specified time frame in order for the account to not automatically renew.
