Hello all,
Yesterday I did 14 hours(!?) at a friends house, for people she knew. My friend's great, and was trying to help me out.:hug: I'm trying to build up a small client base.
First, I did a man&ped for her daughter - fine, no probs, happy with results. Then two relatives came. The first was ok - got no feedback really. Then, the nightmare began!!!:evil:
The next relative began by bringing food to the other client while I was doing the treatment. I believe this is not good. I have type one diabetes and do not ever eat during a treatment. Bad health and safety I think! Next, she offered everyone a cup of tea, before her treatment started , but didnt ask me. Meanwhile my friend is in bed recovering from major surgery, so can't intervene. Anyway, when it came to the client's turn for a ped., she ate and was on her mobile phone for the majority of her ped. Also, she constantly undermined me by referring endlessly to her daughter(who, unbeknownst to her at this time, is someone I actually know and like!) saying, she does loads of treatments, much more than I do! and she harped on and on about the amount of training she'd done, and was comparing us. And she rudely said I looked a lot older than her daughter, who's 30 . I'm 32. :evil: .She was full of horrible snide remarks, and had a cocky tone.
When I was doing her nails, she said "I havent come here for that..only for the massage treatment". She looked out of the window throughout the treatment, and did not talk 'to' me. She said everything very condescendingly, and in a high and mighty manner. She put me down, she even stuck a load of her daughter's salon leaflets on the coffee table!! She also tried to arrange for myself and her daughter to meet, so we could do parties together... which is great, but in her words, only so that her daughter can gain my clients. She also asked how long I've been trained (since Feb this year) and proceeded to tell me what to do about what I should retail and that I'd only make any money doing parties (with her daughter of course!)
I didnt say much at all. I didnt get the chance. I felt it would be easier and more professional to do her treatment and for her to go. Plus, I felt intimidated, and belittled.
Her whole tone was demeaning. I've tried to rationalise this...did she mean well? Was my treatment rubbish? My answer is simply no. She felt that I was a threat to her daughter.
I feel that she's put me off. I'm carrying out nail treatments and enhancements from my own home from now. It feels safer and less intimidating.
Has anyone else had bitchy, or demeaning clients? What do you do with them? Its really got me down big time:cry:
On a happier note , I did 5 other treatments on very chuffed and satisfied clients!
Yesterday I did 14 hours(!?) at a friends house, for people she knew. My friend's great, and was trying to help me out.:hug: I'm trying to build up a small client base.
First, I did a man&ped for her daughter - fine, no probs, happy with results. Then two relatives came. The first was ok - got no feedback really. Then, the nightmare began!!!:evil:
The next relative began by bringing food to the other client while I was doing the treatment. I believe this is not good. I have type one diabetes and do not ever eat during a treatment. Bad health and safety I think! Next, she offered everyone a cup of tea, before her treatment started , but didnt ask me. Meanwhile my friend is in bed recovering from major surgery, so can't intervene. Anyway, when it came to the client's turn for a ped., she ate and was on her mobile phone for the majority of her ped. Also, she constantly undermined me by referring endlessly to her daughter(who, unbeknownst to her at this time, is someone I actually know and like!) saying, she does loads of treatments, much more than I do! and she harped on and on about the amount of training she'd done, and was comparing us. And she rudely said I looked a lot older than her daughter, who's 30 . I'm 32. :evil: .She was full of horrible snide remarks, and had a cocky tone.
When I was doing her nails, she said "I havent come here for that..only for the massage treatment". She looked out of the window throughout the treatment, and did not talk 'to' me. She said everything very condescendingly, and in a high and mighty manner. She put me down, she even stuck a load of her daughter's salon leaflets on the coffee table!! She also tried to arrange for myself and her daughter to meet, so we could do parties together... which is great, but in her words, only so that her daughter can gain my clients. She also asked how long I've been trained (since Feb this year) and proceeded to tell me what to do about what I should retail and that I'd only make any money doing parties (with her daughter of course!)
I didnt say much at all. I didnt get the chance. I felt it would be easier and more professional to do her treatment and for her to go. Plus, I felt intimidated, and belittled.
Her whole tone was demeaning. I've tried to rationalise this...did she mean well? Was my treatment rubbish? My answer is simply no. She felt that I was a threat to her daughter.
I feel that she's put me off. I'm carrying out nail treatments and enhancements from my own home from now. It feels safer and less intimidating.
Has anyone else had bitchy, or demeaning clients? What do you do with them? Its really got me down big time:cry:
On a happier note , I did 5 other treatments on very chuffed and satisfied clients!
