Miss_Katie
New Member
**Apologies if this post is a little graphic** We have a very elderly client who has come to the salon for a couple of years for a Shellac Manicure. She is nearing 90. She has a weak bladder and often has to dash to the toilet mid mani. No problem - we just complete 1 full hand at a time to enable her to go in between. No issues and this has worked well for a couple years.
Unfortunately over the past few months we soon realised she is having trouble with ‘the other one’ and having to dash to the loo not just for a pee. This was not an issue at first apart from the toilet needing a good clean (sorry!) but the past couple of times we began to notice an odour, and at the end of her latest appointment she unfortunately returned from the toilet not fully cleaned up. The bathroom was also in a mess. She is obviously struggling to take care of this herself and it’s ongoing. This makes us incredibly upset for her but for obvious hygiene reasons we are unable to continue treatments.
Has anyone had to deal with anything like this or broach this subject with an elderly client before? She has future appointments booked and we are going to have to contact her regarding the hygiene issue. We know that she has no family and I don’t think anyone to help her. Had there been a family member to get in touch with we would have explained the situation and tried to have someone accompany her to help and save her some dignity.
She is a very determined & stubborn lady, adamant she can still be independent despite her age. Still drives herself about, goes to get her hair done and comes to us for her nails. The last thing we would want to do would to to upset or embarrass her, but we are not carers and when it comes to hygiene there is no compromise.
It’s so unfortunate that she has no one that could accompany her. If anyone has any advice on dealing with such a delicate situation I would be very grateful.
Unfortunately over the past few months we soon realised she is having trouble with ‘the other one’ and having to dash to the loo not just for a pee. This was not an issue at first apart from the toilet needing a good clean (sorry!) but the past couple of times we began to notice an odour, and at the end of her latest appointment she unfortunately returned from the toilet not fully cleaned up. The bathroom was also in a mess. She is obviously struggling to take care of this herself and it’s ongoing. This makes us incredibly upset for her but for obvious hygiene reasons we are unable to continue treatments.
Has anyone had to deal with anything like this or broach this subject with an elderly client before? She has future appointments booked and we are going to have to contact her regarding the hygiene issue. We know that she has no family and I don’t think anyone to help her. Had there been a family member to get in touch with we would have explained the situation and tried to have someone accompany her to help and save her some dignity.
She is a very determined & stubborn lady, adamant she can still be independent despite her age. Still drives herself about, goes to get her hair done and comes to us for her nails. The last thing we would want to do would to to upset or embarrass her, but we are not carers and when it comes to hygiene there is no compromise.
It’s so unfortunate that she has no one that could accompany her. If anyone has any advice on dealing with such a delicate situation I would be very grateful.