Issues with Balmain

[Ryan1993]

Hi geeks - im having an issue with balmain single bonds iv had 5 clients in the last few months lose a lot of bonds within the first 4 weeks of application one client lost 30 out of 80 bonds, one 5 out of 5, one 5 out of 10, one 12 out of 120, and today one client 50 out of 50. (Various numbers of application as some for colour flashes and some for thickening). However i know its not my application as one of these clients had beauty works bonds fitted by myself after and has only lost 1 out of 80 in the first 4 weeks and i have a client who has had a head of additional lengths fitted by me and has lost 3 out of 120 in 3 months. I have been doing extensions for a few years now and have not had this issue before. I wondered if anyone else had had this issue with balmain as im not overly impressed after having spent £540 on training and £1500 on hair? Any advice would be greatly appreciated.

 

[Fuzion]

I've had the same problem, I sent the hair back and all came back with traces of conditioners in the bonds, they were really good and offered a percentage of new hair to the two clients I queried it about. Call them they are very helpful

 

[Ryan1993]

Thanks im going to get onto them this morning. However i think its just there bonds are not very strong iv never come across this issue before even when conditioner has got on the bonds its normally only the odd one slipped out not all of them im stressing lol

 

[Ryan1993]

Any other advice? iv called bamain this morning and im going to send samples of the hair to be tested which will take 2-4weeks and iv got a feeling they are going to blame it on the clients aftercare which it is not as theyve been fine with other hair suppliers.

 

[Liane@BalmainH]

Any other advice? iv called bamain this morning and im going to send samples of the hair to be tested which will take 2-4weeks and iv got a feeling they are going to blame it on the clients aftercare which it is not as theyve been fine with other hair suppliers.

Hey Ryan1993. I work for Balmain Hair and can assure you most technicals are normally completed within 2 weeks.

We do complete a full technical analysis on the hair/bonds to find out the real problem and will let you know the real reason this has happened.

Our technical department exists to help you and I can promise your complaint will be handled promptly and honestly.

There are many reason this could happen but our technical advisor will be in contact when she received the hair/bonds.

I am sorry for any inconvenience but we take customer service very seriously and I am sure we will come to an outcome you are happy with.

Please let me know if there is any other way we can help.

Kind Regards,

Liane