Hallo all,
Our girls had a guy come in today who said his wife's nails had fell off after a week since having them done at our studio and he wanted a refund.
She came in and one of the girls said it looked as though she had picked them off because she had "white trauma lines"
We offered, as a goodwill gesture, to put her another set on her but he insists he wants his money back and wants evidence of our "no cash refund" policy.
We don't have anything written down, it is just the way we have always operated.
He has said he will speak to his solicitor, I am not overly concerned but would just like to know if anybody knows the legal situation or has had a similar experience.
Thanks,
Mark .Y.
Our girls had a guy come in today who said his wife's nails had fell off after a week since having them done at our studio and he wanted a refund.
She came in and one of the girls said it looked as though she had picked them off because she had "white trauma lines"
We offered, as a goodwill gesture, to put her another set on her but he insists he wants his money back and wants evidence of our "no cash refund" policy.
We don't have anything written down, it is just the way we have always operated.
He has said he will speak to his solicitor, I am not overly concerned but would just like to know if anybody knows the legal situation or has had a similar experience.
Thanks,
Mark .Y.