New Nailz
Well-Known Member
Why do clients feel the need to lie?
I had a client booked for Gel overlay and colour. Before she arrived, I said to make sure there were nothing on her nails....
When she arrived, she had IBD Gel french on, and with gems on four of her fingers. I told her I charge for removal, as this will take some buffing off!
She said that other Salons she has gone too, don't charge her removal. I asked is this the salon that applied them, and she said yes. So i guess it is their policy to not charge removal, when re-applying.
Anyway, she said she would pay for removal. So we got to work. Looking at her nails thru the gel, I asked if she was wearing Extensions... she said no! I had my suspicions
Buffing down and getting abit closer to her natural nail plate, I switched to a 180 grit, I stopped what I was doing, and then started to file down the free edge to shape them, this is where I could see the plastic debris pealing out from under the free edge, I knew then that this was turning out to be a rebalance, not gel overlay as obviously she had tips on, and I had to build the gel back up over it. So knowing they were tips, which I had my suspicions about anyway, I gave her chance to be honest, and said.. so these are not extensions? She still said they were her natural nails. I don't know how she could think I wouldn't know the difference. So basically, the treatment turned out to be a rebalance, and not a gel overlay. Why would she lie about this. I really find it hard to understand
I had a client booked for Gel overlay and colour. Before she arrived, I said to make sure there were nothing on her nails....
When she arrived, she had IBD Gel french on, and with gems on four of her fingers. I told her I charge for removal, as this will take some buffing off!
She said that other Salons she has gone too, don't charge her removal. I asked is this the salon that applied them, and she said yes. So i guess it is their policy to not charge removal, when re-applying.
Anyway, she said she would pay for removal. So we got to work. Looking at her nails thru the gel, I asked if she was wearing Extensions... she said no! I had my suspicions
Buffing down and getting abit closer to her natural nail plate, I switched to a 180 grit, I stopped what I was doing, and then started to file down the free edge to shape them, this is where I could see the plastic debris pealing out from under the free edge, I knew then that this was turning out to be a rebalance, not gel overlay as obviously she had tips on, and I had to build the gel back up over it. So knowing they were tips, which I had my suspicions about anyway, I gave her chance to be honest, and said.. so these are not extensions? She still said they were her natural nails. I don't know how she could think I wouldn't know the difference. So basically, the treatment turned out to be a rebalance, and not a gel overlay. Why would she lie about this. I really find it hard to understand