wonderwoman
Well-Known Member
So we are in a bit of a quandary of what to do.. This was yesterday. its playing heavy with me so bare with me.
We have a really nice regular client who's extended family come to the salon. The mother was in an appointment with one of my therapist, we were all busy, her 12 year old daughter was in the reception, she tried to pop into the room where my therapist kindly asked her to sit down, she'll be a little while. nothing rude or vicious (i heard it all in the other room!)
Yesterday her 12 year old daughter had ripped off at least 22 of almost 180 shellac/lecente swatches to our nail display fan/ring. (this is at least 1-2 hours work to redo again along with the label maker) She didn't tell us even if it was a mistake, its pretty clear shes snapped it off. (we honestly cant think why she would intentionally do this) This sly sneaky child who should know better then proceeded to hide the evidence into the salon tip jar...
It was only highlighted to myself as i have the swatch of lecente femme on my own nails- i have loads of clients wanting to book in from looking at mine & my therapists! so that's when we all realized what this child had done.
So i dont want to alienate my client by accusing her daughter but we all know shes done it.
A few of my clients were outraged at the time and suggested i ban the daughter or cheekly say "i gotta keep an eye on you as these break everytime your here."
Do you think i should mention it to the mother as she will be mortified? i relayed my rant to my family, and to make things worse my mother is good friends with her best friend- im in major sticky situation!!!
In all of this in still irrate as i have run out of label tape and nail display fans!!! grrhhh all before the xmas rush!
I need to tread carefully. Ideally all i want is an apology and to make her squirm a little bit. As i don't have any children, i know the parents would be mortified, i know she needs to be told so can you lovely geeks advise...
So do i tell the mum when the daughter is there or notify the mum on her own? (i doubt ill see her till after xmas now!)
Thanks xoxo
We have a really nice regular client who's extended family come to the salon. The mother was in an appointment with one of my therapist, we were all busy, her 12 year old daughter was in the reception, she tried to pop into the room where my therapist kindly asked her to sit down, she'll be a little while. nothing rude or vicious (i heard it all in the other room!)
Yesterday her 12 year old daughter had ripped off at least 22 of almost 180 shellac/lecente swatches to our nail display fan/ring. (this is at least 1-2 hours work to redo again along with the label maker) She didn't tell us even if it was a mistake, its pretty clear shes snapped it off. (we honestly cant think why she would intentionally do this) This sly sneaky child who should know better then proceeded to hide the evidence into the salon tip jar...
It was only highlighted to myself as i have the swatch of lecente femme on my own nails- i have loads of clients wanting to book in from looking at mine & my therapists! so that's when we all realized what this child had done.
So i dont want to alienate my client by accusing her daughter but we all know shes done it.
A few of my clients were outraged at the time and suggested i ban the daughter or cheekly say "i gotta keep an eye on you as these break everytime your here."
Do you think i should mention it to the mother as she will be mortified? i relayed my rant to my family, and to make things worse my mother is good friends with her best friend- im in major sticky situation!!!
In all of this in still irrate as i have run out of label tape and nail display fans!!! grrhhh all before the xmas rush!
I need to tread carefully. Ideally all i want is an apology and to make her squirm a little bit. As i don't have any children, i know the parents would be mortified, i know she needs to be told so can you lovely geeks advise...
So do i tell the mum when the daughter is there or notify the mum on her own? (i doubt ill see her till after xmas now!)
Thanks xoxo