No shows for appointments!

[Quiche]

I am a mobile technician and have just arrived at a clients house as arranged to find that she is not there (this is now the 2nd time it has happened although with a different client!!!)

After the previous occasion I have started sending a text 24hrs before to confirm their appointment which seemed to be working until tonight!

What do you other mobile technician's do to ensure this doesn't happen again?

Thank you

 

[helkat]

Hi there:

I used to have some problems with this, unti I started a free online calendar for bookings called Clickbook net. It sends reminders etc. to your clients 24-72 hours before appointments and you can set up all your services in it for FREE! I have used it for 6 months and its awesome. I noticed a huge reduction in no shows and have recommended it to friends too.

Good luck!

 

[littlegemz]

I've used clickbook.net for a while now and its a good suggestion, it defo helps with the no show situation, then theres no excuse!!

 

[honeycure]

just checked out clickbook. Looks pretty nice! I was about to buy a software... looks like this will help me out, because I have problems with no shows too

 

[NoLimitNails]

I don't know how your laws are, but I (not mobile though) have a cancelation fee and a no-show fee, and because I have this written every where and tell my new clients I'm allowed to send a bill if they don't show.
I would say notify your clients that the treatment has to be paid even if they are not there, and throw in a bill (if it's possible re. laws) they might not pay, but just the "threat" will help to prevent this...