Hi Elliebee,
The instructions for Colourstart are approved by the Colourstart insurer. I hope you don't mind me saying, but your insurer sounds very unhelpful. The information below is from our insurance provider.
[FONT="]"Whilst you may be concerned about using Colourstart due to an exclusion in your insurance policy that states that you will not be covered for any bodily injury caused by use of any hair colorant unless you use the manufacturers own testing system please be assured that if your salons insurers dont respond then Colourstarts will. The Colourstart product is insured by Chubb Insurance Company of Europe SE, one of the largest insurance Companies in the World, and, provided you have followed the correct testing regime for the product, should you have any claims relating to an allergic reaction to the application of any manufacturers hair colorant, cover would be provided this insurance policy."[/FONT]