Severnrose
Well-Known Member
Hi will try and keep this short and make just the main points.
I ran a competion where the winner won a free spray tan, rules were it was to be claimed by end Sept. I advised the winner and she said great she will contact me after her holiday to book. She left it till near the end of sept to contact me and said can she have it in October as she hasn't needed a tan in September. I advised why I put an end date on my competitions (so I can account for doing a free tan) and explained that because the tans are "free" competition winners are usually happy to have one just to make themselves feel better rather than having to have a special occasion to go to, but on this occasion I will honour it if she tells me now what date she wants. So she booked in for a date in October. About a week later she then asked if she could change the date (which wasn't a problem but I was surprised that after I had already gone out my way for her she actually had the cheek to ask!). I changed her apt date As requested.
So today is the day of her appointment. She contacts me this morning saying she hasn't heard any details from me about her tan and she can do next week if easier? I replies back saying I forwarded my website details and asked you to read through the prep info, is there anything else you need to know. And she said she must not have taken notice of that message and she will read now.
Obviously she hasn't prepped for her tan and has just messaged me saying this and can she change it to next week. If not she will keep the appointment tonight.
Now, the reason I run competitions is to hopefully get new customers out of it but I don't know if I want this kind of customer! I certainly don't want to move her appointment because I think she has messed me around enough, is she not just grateful to get a free spray?!! How can I reply saying no, it's tonight or not at all but politely?! I need to include tho that because she hasn't prepped properly I can't GUARANTEE perfect results.
Sorry I said I'd keep it short but couldn't lol!! Quick replies much appreciated
x
I ran a competion where the winner won a free spray tan, rules were it was to be claimed by end Sept. I advised the winner and she said great she will contact me after her holiday to book. She left it till near the end of sept to contact me and said can she have it in October as she hasn't needed a tan in September. I advised why I put an end date on my competitions (so I can account for doing a free tan) and explained that because the tans are "free" competition winners are usually happy to have one just to make themselves feel better rather than having to have a special occasion to go to, but on this occasion I will honour it if she tells me now what date she wants. So she booked in for a date in October. About a week later she then asked if she could change the date (which wasn't a problem but I was surprised that after I had already gone out my way for her she actually had the cheek to ask!). I changed her apt date As requested.
So today is the day of her appointment. She contacts me this morning saying she hasn't heard any details from me about her tan and she can do next week if easier? I replies back saying I forwarded my website details and asked you to read through the prep info, is there anything else you need to know. And she said she must not have taken notice of that message and she will read now.
Obviously she hasn't prepped for her tan and has just messaged me saying this and can she change it to next week. If not she will keep the appointment tonight.
Now, the reason I run competitions is to hopefully get new customers out of it but I don't know if I want this kind of customer! I certainly don't want to move her appointment because I think she has messed me around enough, is she not just grateful to get a free spray?!! How can I reply saying no, it's tonight or not at all but politely?! I need to include tho that because she hasn't prepped properly I can't GUARANTEE perfect results.
Sorry I said I'd keep it short but couldn't lol!! Quick replies much appreciated
x
