dudeymel
Well-Known Member
I had a full head of Great Lengths extensions fitted a few months ago on the recomendation of 3 friends who all had AMAZING great lengths hair which lasted months. Sooo I saved up nearly £600 and went and got them fitted by the same person who fitted my friends hair and they were AMAZING when first fitted, really silky and the technician who fitted them was brilliant and they didn't dig in or hurt or anything so I left a very happy customer. That was until the 1st time I washed them, they frizzed up and went very very dry. I used all the great lengths products including the anti tap and I even went back to the technician to check I was blow drying them right and she confirmed I was. I couldn't wear my hair down because the contrast between my smooth hair and the dry frizzy extensions was ridiculous but because I had spent so much money on them I persevered and kept them in (only wearing my hair up in a bun though) until one day, about a month after fitting when I just thought, enough is enough. I went back to the technician and got them removed. I told her the problems I was having and that no matter what I did, I couldn't get the hair nice. She advised me that it's human hair and it can't be guaranteed what it was like before the processing. So after hitting a brick wall I walked away with my 1 month old £600 hair in a bag and put it down to a bad and costly experience. Just recently I trained as a nail technician and learnt that clients can make claims upto 3yrs after damage and the extensions sprung to mind. It hadn't even crossed my mind to claim before because I was relying soley off my technicains advice. So I rang up great lengths all ready to tell them my plight, thinking they would understand and look into it further for me and all I was told was that Great Lengths is the best and they had no other complaints about that batch and why hadn't I asked my technician to send the hair off for testing when it was taken out and I told them that I didn't know I had the option but I would be happy to do it now and they said no, it was too late for me. I then rang back my technician and relayed this and she said 'well if you'd asked me at the time to send them off then I would have'. I am soooooooo disappointed because my friends with the same brand hair have lovely hair and now I am really cynical about trying again but the sad thing is I would have tried great lengths again because I know that it could have just been a bad bunch, but because of the bad customer service and knowing that if anything went wrong with the new hair I wouldn't get any help, I wouldn't touch them again with a barge pole!