waxcetera
Well-Known Member
Does anyone else have problems with NSI and their actual orders?
I've ordered from them 3 times now, not been qualified that long, now you're talking a couple hundred quid at least per order.
First order, had an item broken when it got here, 2nd, had an item missing, 3rd one arrived today, 1 wrong item sent and also THE main item I wanted, was out of stock. I rang and was told they'd send the correct item and a returns envelope, but the out of stock item, they'd put that amount on my account as a credit, no offer of a refund.
Are they normally like this? They do rectify problems, but every order has a problem.
I'm stuck now, as the main item I needed was nail tip cutters. The ones I got from them bust apart the other day, and I thought I'd order the same ones from NSI hoping it was a one off and they'd be here today anyway, as I have a client tomorrow. So I waited in for the parcel and they weren't in it. It was then too late to get to a local store to buy more. I'm going to have to try and jig these about for tomorrow, not very professional.
Not terribly happy with their service at the minute.
I've ordered from them 3 times now, not been qualified that long, now you're talking a couple hundred quid at least per order.
First order, had an item broken when it got here, 2nd, had an item missing, 3rd one arrived today, 1 wrong item sent and also THE main item I wanted, was out of stock. I rang and was told they'd send the correct item and a returns envelope, but the out of stock item, they'd put that amount on my account as a credit, no offer of a refund.
Are they normally like this? They do rectify problems, but every order has a problem.
I'm stuck now, as the main item I needed was nail tip cutters. The ones I got from them bust apart the other day, and I thought I'd order the same ones from NSI hoping it was a one off and they'd be here today anyway, as I have a client tomorrow. So I waited in for the parcel and they weren't in it. It was then too late to get to a local store to buy more. I'm going to have to try and jig these about for tomorrow, not very professional.
Not terribly happy with their service at the minute.