Sorry this isnt about nails, but I am hoping to get some opinions on this situation in our salon. I posted on another board but am not getting much response.
A client comes in for a haircut, she has been coming to Debbie for about 3 years. She is waiting for her haircut and ask's a stylist (Tanya) who is at the front desk about a shampoo and Tanya tells her about the shampoo and the conditioner that goes with it. Then the receptionist jumps in and starts telling her about a gel product. The client goes with Debbie and gets her haircut. At the check out the client decides to buy the shampoo/conditioner and the gel. The receptionist rings her out and takes credit for the gel and gives the credit for shampoo/conditioner to Debbie (the clients stylist). Tanya thinks she should get credit for the shampoo/conditioner. I am just wondering if it is ethical for another stylist or receptionist to be selling products to a client before her stylist even has a chance to see the client.
A client comes in for a haircut, she has been coming to Debbie for about 3 years. She is waiting for her haircut and ask's a stylist (Tanya) who is at the front desk about a shampoo and Tanya tells her about the shampoo and the conditioner that goes with it. Then the receptionist jumps in and starts telling her about a gel product. The client goes with Debbie and gets her haircut. At the check out the client decides to buy the shampoo/conditioner and the gel. The receptionist rings her out and takes credit for the gel and gives the credit for shampoo/conditioner to Debbie (the clients stylist). Tanya thinks she should get credit for the shampoo/conditioner. I am just wondering if it is ethical for another stylist or receptionist to be selling products to a client before her stylist even has a chance to see the client.