Hi I'm new to salon geek and was looking for some advice from salon owners please?
I currently have a salon and specialise in eyelash extensions and nails.
I rent out two areas to a beauty therapist and an established nail technician.
We all use different nail systems so we are all individual.
My problem is with the beauty therapist as when she started with me so had no clients. To help her become established when my client was looking to have her nails done and I couldn't accommodate her I offered the beauty therapist the appointment. Over time I now have no nail business as the beauty therapist would book my client back in with herself without offering my client the option to book back in with myself.
I'm also finding that when clients come into the salon or phones the salon looking for nails that she goes straight to her diary, myself or the other girl don't get considered.
I am in my treatment room for most of the day so find it difficult to see clients coming in or answer the phone, unless I'm between appointments. I can't afford to employ a receptionist.
I have spoken to the girl about this and she said she saw 'where I was coming from' but still insists on booking my clients in with herself.
She has now started to lie to me about my clients in her appointment book to cover up!!
I am wondering how other salons operate to eliminate this and what I can do to protect myself so that I don't lose any more clients.
Any advice much appreciated x
I currently have a salon and specialise in eyelash extensions and nails.
I rent out two areas to a beauty therapist and an established nail technician.
We all use different nail systems so we are all individual.
My problem is with the beauty therapist as when she started with me so had no clients. To help her become established when my client was looking to have her nails done and I couldn't accommodate her I offered the beauty therapist the appointment. Over time I now have no nail business as the beauty therapist would book my client back in with herself without offering my client the option to book back in with myself.
I'm also finding that when clients come into the salon or phones the salon looking for nails that she goes straight to her diary, myself or the other girl don't get considered.
I am in my treatment room for most of the day so find it difficult to see clients coming in or answer the phone, unless I'm between appointments. I can't afford to employ a receptionist.
I have spoken to the girl about this and she said she saw 'where I was coming from' but still insists on booking my clients in with herself.
She has now started to lie to me about my clients in her appointment book to cover up!!
I am wondering how other salons operate to eliminate this and what I can do to protect myself so that I don't lose any more clients.
Any advice much appreciated x