dreamhair79
Member
Hi all,
This is a difficult one which I could do with some help with.
Yesterday I left my 2 therapists to run the salon for the day as I (the owner) needed the day off. Was a quite day so said once everything done they can have a treatment each.
I returned home and was going through fb to find pictures of my senior therapists step kids nails on there that had been done in my salon, the picture wasn't posted by my senior therapist it was put on by her friend.
I rang my therapist who was left in charge if she had paid for them? No she said, then went onto tell me what had happened. Bearing in mind the therapist left in charge is also intimidated by senior therapist.
Senior therapist arrives at 3.00pm with her husband, friend, daughter and 2 step daughters. They put a cd on and turned it on very loud and they all
started to sing along really loud. Therapist in charge used her initiative and turned down the music as she was worried about other clients walking into a very unprofessional salon.Senior therapist then had her nails done in my time, and by therapist left in charge. I do ask for £5 off each staff member for products as we change them every 2 weeks. Both girls had one hour left to get salon cleaned down and do the banking. Both of the girls said it was a nightmare, as all of senior therapists family and friend sat around nail tables. Then senior therapist got both my girls to do her step daughters nails and put nail art on every finger, whilst she went and waxed her husbands eyebrows.
No form of payment was made and they wasn't sure if £5 was put in the pot for our treatments. I offer 10% off for family members and senior therapist makes good use of this as most weeks either her step mum is in or her own 2 daughters and of course step daughters.
Total treatment cost would have been £33.50 & with their 10% off the total would have been £30.15. Plus the girls had to stay an extra hour to get tidied up after them.
Not once did I receive a call or txt to ask if she could have any of these treatments and I know for a fact this would not have been done if I had been working.
I'm so upset as I feel she has took advantage of my good nature.
I text her late this morning and said we are having a staff meeting on Tuesday . Tonight I have received a text saying the girls and her husband had treatments yesterday. I haven't replied.
She also knows it's a pet hate of mine when family come in and out of the salon when we ate working, my poor husband gets a glare and he knows not to just walk in, same with my kids. I don't think it sets a professional image. Senior therapist knows this but will sit and talk to her daughters while she is with a client, I have raised my concern but has chosen to still ignore this.
Any help dealing with this situation would be very much appreciated
This is a difficult one which I could do with some help with.
Yesterday I left my 2 therapists to run the salon for the day as I (the owner) needed the day off. Was a quite day so said once everything done they can have a treatment each.
I returned home and was going through fb to find pictures of my senior therapists step kids nails on there that had been done in my salon, the picture wasn't posted by my senior therapist it was put on by her friend.
I rang my therapist who was left in charge if she had paid for them? No she said, then went onto tell me what had happened. Bearing in mind the therapist left in charge is also intimidated by senior therapist.
Senior therapist arrives at 3.00pm with her husband, friend, daughter and 2 step daughters. They put a cd on and turned it on very loud and they all
started to sing along really loud. Therapist in charge used her initiative and turned down the music as she was worried about other clients walking into a very unprofessional salon.Senior therapist then had her nails done in my time, and by therapist left in charge. I do ask for £5 off each staff member for products as we change them every 2 weeks. Both girls had one hour left to get salon cleaned down and do the banking. Both of the girls said it was a nightmare, as all of senior therapists family and friend sat around nail tables. Then senior therapist got both my girls to do her step daughters nails and put nail art on every finger, whilst she went and waxed her husbands eyebrows.
No form of payment was made and they wasn't sure if £5 was put in the pot for our treatments. I offer 10% off for family members and senior therapist makes good use of this as most weeks either her step mum is in or her own 2 daughters and of course step daughters.
Total treatment cost would have been £33.50 & with their 10% off the total would have been £30.15. Plus the girls had to stay an extra hour to get tidied up after them.
Not once did I receive a call or txt to ask if she could have any of these treatments and I know for a fact this would not have been done if I had been working.
I'm so upset as I feel she has took advantage of my good nature.
I text her late this morning and said we are having a staff meeting on Tuesday . Tonight I have received a text saying the girls and her husband had treatments yesterday. I haven't replied.
She also knows it's a pet hate of mine when family come in and out of the salon when we ate working, my poor husband gets a glare and he knows not to just walk in, same with my kids. I don't think it sets a professional image. Senior therapist knows this but will sit and talk to her daughters while she is with a client, I have raised my concern but has chosen to still ignore this.
Any help dealing with this situation would be very much appreciated