BABSann
Well-Known Member
What a nightmare Ive had,last week my boss texts me at 6am to say she's not well and could I cancel/rebook all her clients.I knew it would be a pain to do,as we dont have our clients records stored on pc(dont have a pc in salon full stop)So it would mean I would have to search through endless record cards.It was our busy day,thursday and we work a 10 & a half hour day.
Anyway,getting back to my point, it was amazing how many clients change their phone numbers or move etc,thankfully managed to cancel/re-book everyone.So I was quite pleased got that sorted.
Then today,phone call saying she's not well again(not her fault,I know,bless her)This was at 7am,and my day offSo into work I go,and my God what a nightmare,1 number I couldn't find at all,client been with us for about 8 years and although we obviously check no changes(health wise)we hadn't updated phone number.
So this is just a word of warning to you guys,it's a horrible thing when you cant find clients numbers if/when the inevitatable happens and you have to cancel.Luckily I managed to contact her through another means but imagine if she had turned up at the salon any nobody there, with just a note on the door.
So dont forget to update your phone numbers as well,as personal details,i.e medications etc geeks,people change their mobiles like nobodies business these days.HTH:green:
Anyway,getting back to my point, it was amazing how many clients change their phone numbers or move etc,thankfully managed to cancel/re-book everyone.So I was quite pleased got that sorted.
Then today,phone call saying she's not well again(not her fault,I know,bless her)This was at 7am,and my day off
So into work I go,and my God what a nightmare,1 number I couldn't find at all,client been with us for about 8 years and although we obviously check no changes(health wise)we hadn't updated phone number.So this is just a word of warning to you guys,it's a horrible thing when you cant find clients numbers if/when the inevitatable happens and you have to cancel.Luckily I managed to contact her through another means but imagine if she had turned up at the salon any nobody there, with just a note on the door.
So dont forget to update your phone numbers as well,as personal details,i.e medications etc geeks,people change their mobiles like nobodies business these days.HTH:green:
