Both work well, and there's a time and place for each really. I don't use wax one, I use just wax
I take my hot wax in a small pot for my mobile brow wax and lip waxes and find that it cools quickly and I don't have the spillage problem.
Hot wax is kinder to the delicate facial areas because it is less traumatic to the skin, but I have used warm wax on the face for many years and works well for me.
I have had lot of experience using both and if you are in the least bit concerned maybe use hot wax so that you gain your confidence in using it.
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