Nicolleok89
Member
Hi all! This is my first post! Got a call this evening from another co-worker claiming a client I waxed yesterday came in to complain.
The client has been waxed by me numerous times but offhand I can't actually remember the last time she was in the salon.
She had a full leg wax including bikini at approx 12pm.
She said by the evening he legs were itchy. When she woke she found little white pimples on the bottom half of her legs only.
She returned to the salon today where my co-worker refunded her money and advised her to apply aloe Vera. My co-worker seen the legs and said they were definitely not burnt just has white pimples across shins.
She was very unhappy and began shouting at my co-worker "that this was serious"
I rang her myself after my co-worker called me and she was quite hostile saying she was very sore. She said she went to the local chemist and they advised to go to the doctor.
I used same products as always and used a new roller wax again which I have always used. I am so shocked I have never had a client to react like this or be unhappy with a treatment. Can anyone advise me on this matter?
The client has been waxed by me numerous times but offhand I can't actually remember the last time she was in the salon.
She had a full leg wax including bikini at approx 12pm.
She said by the evening he legs were itchy. When she woke she found little white pimples on the bottom half of her legs only.
She returned to the salon today where my co-worker refunded her money and advised her to apply aloe Vera. My co-worker seen the legs and said they were definitely not burnt just has white pimples across shins.
She was very unhappy and began shouting at my co-worker "that this was serious"
I rang her myself after my co-worker called me and she was quite hostile saying she was very sore. She said she went to the local chemist and they advised to go to the doctor.
I used same products as always and used a new roller wax again which I have always used. I am so shocked I have never had a client to react like this or be unhappy with a treatment. Can anyone advise me on this matter?