Hey guys.
Ive been renting a room in a salon for about 5 weeks now. I dont normally work on a Wednesday but because this client couldnt make any other day, i said i would go in after i finish my other job (i didnt take the booking, one of the hairdressers did, she called to make sure it was ok first). so i went there today and the lady's appointment was 3.00. I arrived at the salon for about 2.40 and set up my stuff ( she was having a spray tan and gel polish). The salon is right beside the school and gettig parked is a bit tricky at this time because of the school. anyway, at 3.05pm i gets a call from the client. she was quite indignant about why there were so many cars parked there, demanding "what was going on", saying that she "wasnt going to get another ticket" as she had done in the past. She asked what time the school gets out and i told her 3.20pm. she said "what is the latest time I can come"? I said "I will give you until 3.45"which i thought was more than reasonable. she said she would be down before then when the cars had disappeared.
anyway 3.45 came and went and there was no sign of her. I actually left the salon at 4.30 and there was no sign or phone call.
It has got me thinking. I havent got a cancellation policy but if i did have one, becase I wasnt in the salon at the time of booking, and the hairdresser took the booking, at what point or where do you need to point out what your cancelation policy is? I would problaby put it on my price list, but what if she didnt take a price list to see my cancellation policy. she could easily turn round and say she didnt know what the cancellation policy is.
I have now told the hairdresser that if anyone else wants to book in for appointments when i am not scheduled to be there to take a 50% deposit. what does everyone else do and what would you do in this situation?
i think this client has been twice to the salon, so she would have a record card with address etc. But thats also where the problem is, becuase i rent a room and she is a client of the hairdresser, i dont want to cause bad feeling between me and the hairdresser if i was to lose her a client by insisting on a no show.
Ive been renting a room in a salon for about 5 weeks now. I dont normally work on a Wednesday but because this client couldnt make any other day, i said i would go in after i finish my other job (i didnt take the booking, one of the hairdressers did, she called to make sure it was ok first). so i went there today and the lady's appointment was 3.00. I arrived at the salon for about 2.40 and set up my stuff ( she was having a spray tan and gel polish). The salon is right beside the school and gettig parked is a bit tricky at this time because of the school. anyway, at 3.05pm i gets a call from the client. she was quite indignant about why there were so many cars parked there, demanding "what was going on", saying that she "wasnt going to get another ticket" as she had done in the past. She asked what time the school gets out and i told her 3.20pm. she said "what is the latest time I can come"? I said "I will give you until 3.45"which i thought was more than reasonable. she said she would be down before then when the cars had disappeared.
anyway 3.45 came and went and there was no sign of her. I actually left the salon at 4.30 and there was no sign or phone call.
It has got me thinking. I havent got a cancellation policy but if i did have one, becase I wasnt in the salon at the time of booking, and the hairdresser took the booking, at what point or where do you need to point out what your cancelation policy is? I would problaby put it on my price list, but what if she didnt take a price list to see my cancellation policy. she could easily turn round and say she didnt know what the cancellation policy is.
I have now told the hairdresser that if anyone else wants to book in for appointments when i am not scheduled to be there to take a 50% deposit. what does everyone else do and what would you do in this situation?
i think this client has been twice to the salon, so she would have a record card with address etc. But thats also where the problem is, becuase i rent a room and she is a client of the hairdresser, i dont want to cause bad feeling between me and the hairdresser if i was to lose her a client by insisting on a no show.
and i very rarely do things on my day off....mainly as I work 6 days a week with two late nights so clients should organize themselves better!
