miss amy
Well-Known Member
I need a little rant, please forgive me. I have a salon, city centre location, am fairly easy going, love my Job & I simply cannot find decent staff to rent chairs that are motivated and have a good work ethic. Whilst they are self employed they are still representing my salon.
On sat had to get rid of a staff member who didn't turn up last sat, was 40 mins late for a client that she didn't know she had in on weds. My response to this was that she needed to download the ovatu app which we have been telling her to get for months or text someone the day before to see what time her first client is in.
In the mean time this client had only been once before, was getting very annoyed with me, said it was very unprofessional, wouldn't be back etc & left after 40 mins of waiting. He had only been once before & assured me he wouldn't be back. When I spoke to her about this all she could say was that she didn't know she had someone in. Less than 3 weeks ago we had a team meeting about cleanliness, professionalism, client care etc(all aimed at her as I didn't really want to single her out) & then she pulls this stunt. Didn't come back for afternoons client, leaving me again in a position to explain. Absolutely disgusted. Full day at salon on sat and she doesn't turn up.
Just seem so unlucky with staff, had thieves, people who take an inch regarding rent free periods, % basis splits happy to sit on their arses & not do anything then when you put their rent up after a year they leave! fed up of having to explain to clients that yet another one has gone.
Really getting to me!
Sorry for rant xx
On sat had to get rid of a staff member who didn't turn up last sat, was 40 mins late for a client that she didn't know she had in on weds. My response to this was that she needed to download the ovatu app which we have been telling her to get for months or text someone the day before to see what time her first client is in.
In the mean time this client had only been once before, was getting very annoyed with me, said it was very unprofessional, wouldn't be back etc & left after 40 mins of waiting. He had only been once before & assured me he wouldn't be back. When I spoke to her about this all she could say was that she didn't know she had someone in. Less than 3 weeks ago we had a team meeting about cleanliness, professionalism, client care etc(all aimed at her as I didn't really want to single her out) & then she pulls this stunt. Didn't come back for afternoons client, leaving me again in a position to explain. Absolutely disgusted. Full day at salon on sat and she doesn't turn up.
Just seem so unlucky with staff, had thieves, people who take an inch regarding rent free periods, % basis splits happy to sit on their arses & not do anything then when you put their rent up after a year they leave! fed up of having to explain to clients that yet another one has gone.
Really getting to me!
Sorry for rant xx