Hey geeks, would be most grateful if you could help me, I've worked myself into a state here...
I've been trained in HD Brows since May + I have quite a few regulars coming for them, I charge £25 which is what I was told was the lowest recceomended price.
Firstly I done a young client probably around July time, she seemed thrilled with them + even left a message on my Facebook page saying how happy she was with them. She still comes in regularly to buy bits + pieces of make up + has said she must book in again soon. However I noticed today on FB she had been reccomending to someone else that she gets them done in a salon in another town. But under the same post another girl I done in August commented saying she got them done with me + they were rubbish, overpriced + it was about how they were filled in after. Then 2 or 3 people commented saying that they would not be going to me after hearing that. She also commented that she would like them done properly somewhere.
Now this second girl seemed happy when she left, she even bought an eyebrow pallete from me. From my memory her eyebrows were very sparse + I said to her it would take a few goes to get them there, I told her exactly what I was told to mention to clients during the treatment. Now as far as I'm concered what she left with the HD Brow shape, but because her eyebrows were quite sparse they probably didn't look as defined as other clients. Thing is if she goes else where then the second time she gets them done they will have thickened up a bit, look better without make up + in her mind verify what she has been saying.
I sent her a mail saying that it had been brought to my attention she was umhappy with the treatment + I was happy to try + correct whatever she thought was the problem. She has not replied as of yet.I am so upset + embarrassed, what can I do? That's up for all to see.
I've been trained in HD Brows since May + I have quite a few regulars coming for them, I charge £25 which is what I was told was the lowest recceomended price.
Firstly I done a young client probably around July time, she seemed thrilled with them + even left a message on my Facebook page saying how happy she was with them. She still comes in regularly to buy bits + pieces of make up + has said she must book in again soon. However I noticed today on FB she had been reccomending to someone else that she gets them done in a salon in another town. But under the same post another girl I done in August commented saying she got them done with me + they were rubbish, overpriced + it was about how they were filled in after. Then 2 or 3 people commented saying that they would not be going to me after hearing that. She also commented that she would like them done properly somewhere.
Now this second girl seemed happy when she left, she even bought an eyebrow pallete from me. From my memory her eyebrows were very sparse + I said to her it would take a few goes to get them there, I told her exactly what I was told to mention to clients during the treatment. Now as far as I'm concered what she left with the HD Brow shape, but because her eyebrows were quite sparse they probably didn't look as defined as other clients. Thing is if she goes else where then the second time she gets them done they will have thickened up a bit, look better without make up + in her mind verify what she has been saying.
I sent her a mail saying that it had been brought to my attention she was umhappy with the treatment + I was happy to try + correct whatever she thought was the problem. She has not replied as of yet.I am so upset + embarrassed, what can I do? That's up for all to see.