tanyalouise
Member
I have a new Client who had a new gel set on. She then had a maintenance two weeks later.
However, three days after her maintenance she rang to say one of the tips had come off and could I replace it.
I get the feeling she expects this replacement free as she phrased it as "the tip has come off already and I wasn't even doing anything to break it".
I am mobile and will obviously have to travel to her house which is approx 5 miles away and I am going there tonight to replace the nail.
I don't mind replacing this one free as I always worry it is something I have done, but then again feel I need to get across to her that I cannot come out everytime a tip breaks off (obviously if a new set was just put on and then breaks within a couple of days this wouldn't be unreasonable).
If needed, I do replace two nails free of charge within a maintenance appointment.
Do you think this is fair and how would you put it across to the client so it doesn't sound unreasonable. (I'm not very assertive).
Any advice would be welcome.
Tanya
However, three days after her maintenance she rang to say one of the tips had come off and could I replace it.
I get the feeling she expects this replacement free as she phrased it as "the tip has come off already and I wasn't even doing anything to break it".
I am mobile and will obviously have to travel to her house which is approx 5 miles away and I am going there tonight to replace the nail.
I don't mind replacing this one free as I always worry it is something I have done, but then again feel I need to get across to her that I cannot come out everytime a tip breaks off (obviously if a new set was just put on and then breaks within a couple of days this wouldn't be unreasonable).
If needed, I do replace two nails free of charge within a maintenance appointment.
Do you think this is fair and how would you put it across to the client so it doesn't sound unreasonable. (I'm not very assertive).
Any advice would be welcome.
Tanya