It's so frustrating isn't it!! I had one myself last night. I'd confirmed the night before & everything was fine, she was originally booked in for 7pm, text at 5 saying can I come for 7:30 so I agreed!! It got to 7:30, no sign, gave her while 7:40, still no sign. I text to see if she was on her way at 7:45 & her reply was "just getting out of the shower, I'll only be 30 mins!!" I was furious!!! Told her I'd need to re book!!! Clients can be so rude!! I'd been doing treatments since 9am so didn't quite fancy a 10pm finish!! She has re booked but told her she needed to give me 24 hrs notice if she can't make it or I'll have to charge :-/ grrrrrr!!!!
Well I have a very thoughtless client my 7 year old daughter is having an operation next week my client wanted her nails done the next day so I explained I would have to let her know as this was happening but it would be probobly the week after so I can be with her for her recovery.
All the best for your litle ones op x :Love:
Do you know what... This lady with the grizzling baby will never forget that you were so helpful. She will not only remember it, she will go on to recommend you to a whole world of other moms with grizzly babies...
Unbelievable! Who do these people think they are?
I love the ones that ring and say "can you do my nails for me in half an hour?". WTF? Do they think I've been sitting by the phone all day waiting for their call?
Do you know what... This lady with the grizzling baby will never forget that you were so helpful. She will not only remember it, she will go on to recommend you to a whole world of other moms with grizzly babies...
I would simply learn to enjoy these clients, laugh about the situation with them & actually let them talk there socks off about there littles ones. At the end of the day they're custom is invaluable & they can advertise to others where you can't
It's so frustrating isn't it!! I had one myself last night. I'd confirmed the night before & everything was fine, she was originally booked in for 7pm, text at 5 saying can I come for 7:30 so I agreed!! It got to 7:30, no sign, gave her while 7:40, still no sign. I text to see if she was on her way at 7:45 & her reply was "just getting out of the shower, I'll only be 30 mins!!" I was furious!!! Told her I'd need to re book!!! Clients can be so rude!! I'd been doing treatments since 9am so didn't quite fancy a 10pm finish!! She has re booked but told her she needed to give me 24 hrs notice if she can't make it or I'll have to charge :-/ grrrrrr!!!!
Had exactly the same on friday just gone! My client booked for 2pm, she text at half 1, saying can she come at half 2, I said yes. Got too 2.50 and I text to say are u ok with directions etc. Got a reply at 3pm, oh sorry just in Asda, got held up, be ten mins! She didn't get here till half 3! Was so angry! I had to cut appointment short as I had someone else to get too at 5.
She turned up with her bf who waited in the car the whole time, and when I asked what she was up to the rest of the day, she said oh nothing now!!
So her boyf could of gone to Asda while she was at mine, or they could of done it after! And I was the one who had to text her to ask where she is.
So rude!! I am so apologetic when I'm 5 mins late!!
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