In the last couple of weeks i've had so many last minute cancellations and no-shows. They almost all end up calling in later to book other times. In the meanwhile I've refused new clients because I had no free appointments only to end up sitting at my desk staring at the walls for 2 hours. Not only is this making me angry but i'm loosing a lot of money and potential new clients because of this. I'm thinking of putting up a sign on my desk stating that if appointments are not confirmed 24 hours in advance then they may be cancelled. Of course i'd be calling the clients myself to confirm, but if they don't answer and someone else asks me for the same appointment, then i'll book in the 2nd person.
Do any of you do this? Does it work for you, or have you had problems with this? For example, two clients showing up at once?
Do any of you do this? Does it work for you, or have you had problems with this? For example, two clients showing up at once?