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Customer advice please

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BingoBrebner

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I received a call yesterday from a potential client and the conversation was along these lines.

The lady in question has no nails but wants nails (she has a wedding coming up), however she has had bad experiences in the past with L&P and gel and wants nothing to do with either of them. What would you suggest I offer her to perhaps just tide her over for the wedding. She is then willing to go on and try and grow her own nails.

Thanks
Linda
 

emma84

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Jul 13, 2009
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Why don't you book her for trial, you get to see what her nails are like and maybe do a few different things on a few nails see what you/she is happiest with, clients tend to write things off because of past experience, I find it's all about re educating them and building up their confidence with both yourself and different (proper) techniques hth x
 

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