I have a lady whose hair I’ve done for years and years, she is probably my longest and most loyal client. The problem is, I don’t actually like her much because I don’t think she treats me very respectfully. She wants a colour change done almost every appointment, makes me feel anxious as it’s developing by constantly asking questions like “what EXACT colour will it be?” And “it’s definitely going to suit me isn’t it?”. She’s extremely insecure and this is the reason she always wants a change like a big ‘new me’ kind of thing, but often she doesn’t like the result and comes back consistently to have it redone for free. Yesterday was the last straw for me when she’s just had a semi permanent colour done, saying she doesn’t want a strong regrowth line when her grey root comes through, and I warned her that it doesn’t cover grey 100%. Today she has rung me up saying she can still see grey and it hasn’t covered completely, so can she come back to get a permanent colour done (she means for free). I’ve lost hundreds over the years on this woman due to her free colouring touch-ups, she makes me feel like I’m a bad hairdresser with her constant nitpicking, and then the next minute she gushes about how she could never go to anyone else and she loves me and is never letting me go etc. She properly cries when her hair comes out how she likes it and she properly cries when it doesn’t. It’s all so OTT emotional and very draining and exhausting speaking with her whenever she comes in, and the couple of weeks after she’s been in when she always wants to be fixed! Any advice on dealing with people like this?! She passes on such bad energy!