hey wondering if anyone could help and how to go forward with this as im pretty upset about it! A client of mine came for a eyebrow wax, ive done her previously before, probably around 5 times, she doesnt come regularly, its more like for special occasions, holidays etc and i've had no issue with her treatments before and she has been coming to the salon for years seeing another one of the beauty therapist and again no issues. I waxed her eyebrows and from what i could see at the time was no reaction, no over redness or swelling apart from a little blood spot on one side which i was not worried about what so ever, it looked like it was just from the hair follicle, i didnt go over the area twice and just plucked where needed. I treated the area with aloe vera gel and told client to use more at home if she needed like i do everyone i see and off she went a happy client! Anyway the next day she has a browny/red mark along her eyesocket/boney bit and looks sort of like a bruise or a burn! I've not spoken to her myself but the other therapist has. The client has said she didnt feel like the wax was too hot or anything was out of sorts but was obviously upset about the marks that have appeared. Im really worried and cut up about it as i have not got a clue how this happened! She has now gone on holiday and has been advised to keep treating area with cold compress and aloe gel if needed.
The thing is my wax pot is always set at the same temp, i've been at the salon 18months and not burn a single person, obvs everyone is different but i wont of done anything different from what i've done before on her eyebrows so not sure where to go from here! I last saw her 4 months ago, and she had no problems then...i wondered if i should ask her if she has started using retinol or anything like that? Im wondering i just havent stretched the skin enough which is such a careless mistake if so, but thought if it was a burn then surely eye whole eyebrow area, including the middle would be red also? Anyway like i say never had any issues like this and i feel so guily and rather unconfident at the moment, its defo been a low point in my 11 years of doing beauty!
The thing is my wax pot is always set at the same temp, i've been at the salon 18months and not burn a single person, obvs everyone is different but i wont of done anything different from what i've done before on her eyebrows so not sure where to go from here! I last saw her 4 months ago, and she had no problems then...i wondered if i should ask her if she has started using retinol or anything like that? Im wondering i just havent stretched the skin enough which is such a careless mistake if so, but thought if it was a burn then surely eye whole eyebrow area, including the middle would be red also? Anyway like i say never had any issues like this and i feel so guily and rather unconfident at the moment, its defo been a low point in my 11 years of doing beauty!