BeautyLoungeSW
Well-Known Member
Hi
One of my girls had an eyebrow wax in yesterday morning (I was away for the day) and I received an email off the client late last night to let me know that her eyebrows look like the skin has been taken off underneath and that they look like burns.
We always make sure our wax pot is at the same temp for each client and we had around 6 or 7 eyebrow waxes in the same day and havent had anyone else complain. We are known as the best for eyebrow waxing etc in our town and im gutted as this client is a regular and shes such a lovely girl.
I have emailed her back to say that I will be conducting a full investigation on Monday when I am back in the salon as I will be able to speak to the therapist who performed the treatment. I also asked her if she noticed anything unusual about the treatment to which she said no but that it hurt more than usual when the wax was taken off.
I was just wondering if anyone has any advice about this situation as I dont want her to feel that im passing the buck or trying to blame it on her.
Any thoughts would be appreciated
Xx
Sent from my GT-I9505 using SalonGeek mobile app
One of my girls had an eyebrow wax in yesterday morning (I was away for the day) and I received an email off the client late last night to let me know that her eyebrows look like the skin has been taken off underneath and that they look like burns.
We always make sure our wax pot is at the same temp for each client and we had around 6 or 7 eyebrow waxes in the same day and havent had anyone else complain. We are known as the best for eyebrow waxing etc in our town and im gutted as this client is a regular and shes such a lovely girl.
I have emailed her back to say that I will be conducting a full investigation on Monday when I am back in the salon as I will be able to speak to the therapist who performed the treatment. I also asked her if she noticed anything unusual about the treatment to which she said no but that it hurt more than usual when the wax was taken off.
I was just wondering if anyone has any advice about this situation as I dont want her to feel that im passing the buck or trying to blame it on her.
Any thoughts would be appreciated
Xx
Sent from my GT-I9505 using SalonGeek mobile app