Feeling so disheartened

[lucyboo]

last week i posted about a client trying to pull a fast one & its just become a farce!! after cancelling her appointments twice tp sort the alleged problems she has taken to ringing /texting loads demanding her money back!! even phoning my home number at 6-45am yesterday!!!
she has got her friends ringing/texting me & it has worn me down so i'm giving her the money back to just get her off my back, she put in one text "remember good business is word of mouth" its got me so down about it all, am i doing the right thing in just giving her the money back, i'm only doing it cos i feel so bullied by her

 

[nicolesx]

i had a similar problem as well love and everyone on here told me not to give money back.. if yu have told her yu will fix watever the problem is and she has said no to this then it is her problem. either way she will bad month you even if you give her her money back so i would rather she done it without her money back .. thats just my opionin though and someone on here told me the same thing

what was the actual prob anyway xxx

 

[geeg]

I wouldn't dream of giving her the money back.

Don't talk to her or have any interaction with her, in fact tell her to send her complaint in writing to your insurance company (which is what they are for). You will soon see the back of her.

You shouldn't (nor should anyone) be having discussions with clients like this .. they should be told to contact your insurance company. When told to do so in writing then they normally go away. If they do contact your ins. company THEY will tell her to go away as she does not have a leg to stand on.

 

[eskimonailtech]

Geeg is definitely right. Her claims dont have any merit.

I'm a massage therapist and I pay exorbitant fees to have my insurance protect me. If someone was claiming that I hurt them, my insurance company would work it's butt of to make sure they were really injured before having to shell out any money.

Which brings me to my next point; she is slandering and defaming you. On top of harassing you. That is illegal and you can take her to court for damaging your character and business, AND for harassing you.

I'm not sure if you have insurance, so if you don't, I would recommend you contacting your local police department and notifying them of the situation. It's more like filing a complaint, but the whole point is to have records. Then, send the client a formal letter outlining that you have contact the police department and notified them of her behavior, and if need be, you will pursue harassment and slander and defamation charges. That way, if you have to get something like a restraining order, they will see that you've already contacted the police department.

If she's leaving you messages, don't delete them. Keep all her voice mails and text messages. Record the date and time of every time she calls and what she says. DO NOT ENGAGE WITH HER.

I hope this helps!

 

[kezza*]

You should stand your ground. If I had a client that rang me on my home phone I would make it clear that it's a private number and if she wanted to contact me then a text or an answer machine message and you would get back to her.

I would never give the money back because as I was once told,,, you are admitting that you had done wrong. You could say I would give a gift voucher as a good will.

You should deffo get her to come in so you can see them and explain to her that you would put them right if need be.

She does sound like she is pulling a fast one.

 

[banannarama]

ringing you at home at 6.45am? getting her friends to contact you? its borderline harrassment petal... do exactly as geeg says... tell her that any more correspondence should be taken up with your insurance company and enter into no more discussion with her...

she's trying to bully you (and get her friends to do the same - what is she like 12?!)

as for her "good reputation is word of mouth" comment - sounds to me like shes already been telling her pathetic sounding pals she aint happy - do you really want to give her the satisfaction of having any of your hard earned in her pocket?

no doubt we'll all come up against chancers like this at some point in our career - but DON'T be a doormat! have confidence in you ability and your many other satisfied clients who will sing your praises and recommend you highly!

xxx

 

[shedunlop]

What is to stop her 'friends' from booking in with you after you give her money back and doing the same to you again? This would worry me far more than just her!

I would tell her that you have reported this to the police as well as your insurance company. It is against the law to harass anyone either in person or on the telephone. If she wishes to pursue this matter then she needs to do it though the small claims courts where she will need to produce evidence and give you the chance to put things right.

Can I ask how she got your home number. I would block her number on my phone straight away.

 

[lucyboo]

i had a similar problem as well love and everyone on here told me not to give money back.. if yu have told her yu will fix watever the problem is and she has said no to this then it is her problem. either way she will bad month you even if you give her her money back so i would rather she done it without her money back .. thats just my opionin though and someone on here told me the same thing

what was the actual prob anyway xxx

problem with twinkle toes was she didn't like them , this is after matching the colour glitter with her outfit & shoes!!!
& the sculpted gel just didn't have the "perfect" line of a white tip!!!

i feel really crap that i did give in to her bullying ways & gave her the money back, it has taught me a valuable lesson though, before any client leaves i will get them to sign to say they are happy with the service & result, she was a nightmare client & i just didn't hink people could be that nasty