Hi I had my first complaint today I did a set of acrylic nails this morning at ten on a girl who is a nail biter, and everything went fine, and she was very pleased with the results. I did everything I usually do, didn't miss anything out and at four this evening the girl rings to tell me that her nails have been removed and redone by another shop because they were chipping and lifting at the cuticles.
She came to me because she had not been happy with her last nail tech ,and had been to complain several times in her shop, . I told her she should have rung me and I would have come back and looked at them, and would've sorted them out, or given her a refund ,but as she has already had them removed, it would've been hard for me to see what had gone wrong.
I offered to come round the next day to see her and sort out some sort off refund or for me to do her a new set , which she replied she didnt want me to do that as she would not be in for the next few days, so I asked her to call me when she would be in then I would sort something out.
She rang me back ten mins after to say she wanted a full refund and she had not really had them removed and redone. When will i drop her money off so I said I would like to look at them first. She replied I could go tomorrow and leave the refund at her house with her mum at lunch she might be in she might not.
Please tell me what I should do, as this has not happened to me before could this have happened in about four hours? Chipping and lifting ,would you give a refund or a new set? I realy feel terrible and my confidence has gone out the window, sorry for such a big thread but dont no what to do thanks in advance
She came to me because she had not been happy with her last nail tech ,and had been to complain several times in her shop, . I told her she should have rung me and I would have come back and looked at them, and would've sorted them out, or given her a refund ,but as she has already had them removed, it would've been hard for me to see what had gone wrong.
I offered to come round the next day to see her and sort out some sort off refund or for me to do her a new set , which she replied she didnt want me to do that as she would not be in for the next few days, so I asked her to call me when she would be in then I would sort something out.
She rang me back ten mins after to say she wanted a full refund and she had not really had them removed and redone. When will i drop her money off so I said I would like to look at them first. She replied I could go tomorrow and leave the refund at her house with her mum at lunch she might be in she might not.
Please tell me what I should do, as this has not happened to me before could this have happened in about four hours? Chipping and lifting ,would you give a refund or a new set? I realy feel terrible and my confidence has gone out the window, sorry for such a big thread but dont no what to do thanks in advance