charlotte3006
Member
Hi everyone,
I've been doing nails for over a year now and I've had my first over a year client contact me today to say that her gels on her hands and toes have come off.
She claims that they started to come off a couple of days after but has only just messaged me now.
I asked for a photo and she has sent me one of her toes and it looks like her toe nails have been cut.
What would you do in this situation? She's not a repeat customer so I'm concerned what she is trying to do. If she had messaged me within a couple of days, I would think its my work but I am doubtful.
Thanks for any advice you can give!
I've been doing nails for over a year now and I've had my first over a year client contact me today to say that her gels on her hands and toes have come off.
She claims that they started to come off a couple of days after but has only just messaged me now.
I asked for a photo and she has sent me one of her toes and it looks like her toe nails have been cut.
What would you do in this situation? She's not a repeat customer so I'm concerned what she is trying to do. If she had messaged me within a couple of days, I would think its my work but I am doubtful.
Thanks for any advice you can give!