I've just got off the phone to Escow (Pro Beauty told me to phone them re: my subscription enquiry) because I was wondering what was happening.
As I understand it, 'Nails' is staying and 'Pro Nails' is going to become a mag called 'Polish' which, from June will be sent out with 'Nails' mag each month.
My question to them was - "I subscribe to both magazines, and have to pay substantially more for the subscription because I have the mags sent out to Ireland. If 'Pro Nails' is now going to be sent out with 'Nails' then am I going to be refunded the outstanding amount for the unused part of my 'Pro Nails' subscription? (Only 4 months, but hey, it's 4 months I've
PAID for!). I was asked - "But you'll still be getting both magazines so why do you want a refund?"
"Because I've paid for the
two magazines, I'm paying the extra postage for
two magazines and people who have only paid subscription to 'Nails' magazine will be getting
both magazines when they combine".
The lady I spoke to at Escow kept asking me "Are you phoning because your 'Nails' mag is late this month, because it's being sent out next week?" "
NO..... I'm phoning because I want to find out what's happening to my subscription money!!"
Does anyone else think I'm being unreasonable? I wasn't allowed to speak to 'Joy' who apparently is in charge of this, "because she's so busy right now" so I've asked if she can send me an email telling me if I'm going to be re-imbursed. I'm not holding my breath waiting for a reply.
If I don't get any help from them then it's the last time I subscribe to 'Nails/Pro Nails/Polish' magazines - I'll stick with 'Scratch' - I find the content in both mags very similar and my 'Scratch' mag has never been late arriving on the doormat.
Sorry for the outburst, but I've been patiently waiting for info on my subscriptions since hearing about the take-over and when I do phone to find out what's happening I am made to feel 'greedy' as if I'm asking for more than I am entitled to. :evil:
Is anyone else in the same position? Subscribe to both Nails & Pro Nails? Going to lose out on one of their subscriptions?
Very Angry Jackie
www.LibertyNailDesign.com
Dublin