Have you ever asked a client to leave your salon?

[WaxGirl]

Hi there, I think I have been unbelievably lucky because so far my clients have been fantastic and good to me, however in the last few days I encountered a horrendous client - I maintained my cool, however I was extremely close to asking the client to just leave, I didn't but it did make me wonder if any of you have experienced such an awful customer that you had to take such an extreme action?

 

[TheBack&Beyond]

Hi there, I think I have been unbelievably lucky because so far my clients have been fantastic and good to me, however in the last few days I encountered a horrendous client - I maintained my cool, however I was extremely close to asking the client to just leave, I didn't but it did make me wonder if any of you have experienced such an awful customer that you had to take such an extreme action?

Hi, can you describe "horrendous"?

I've had chaps with off the scale BO, admitting half way through a dense haired back wax that they were drunk, having blinkered religious views, telling me they hate homosexuals, involuntary ejaculations and insisting I use clippers with no comb on (when I know it's going to cut them and it does!).

I continued to treat each and every one of them professionally and to the best of my technical ability - and bar 2 - the events described above were just "one-offs" and they are all loyal repeat customers.

I don't know what your horrendous is - but I know I have a choice. I can choose to sometimes be at the accidental mercy of the General Public - or I can go get a boring job in an office! I’m happy – for the moment – to keep on waxing. I know I will see more drama on my bench and I will continue to draw on my customer skills to manage each situation as it occurs. There’ll always be a customer that I won’t like – and there’ll always be many more that I do and a couple who have become good friends. (I was going to say firm friends – but I see that could be ‘double entendre’ )

My boundary is if customers even begin to suggest a happy ending of their treatments. I'm quite tuned to the way the conversations go these days and can usually spot them early on. If I suspect they're steering a conversation or even suprise me with a direct question - I'll always state that I ONLY offer a waxing service.


In life; be nice to policemen, the people who prepare and serve your food, and the nice man in the tunic who's ripping the hair off your genitals!

 

[tigi]

The only time is when a male client wouldnt fill in a consult card, no consult no treatment....... he was booked in for a massage and to be honest i think he realised that it wasnt THAT sort of massage once he got in the salon.

I have banned someone from the salon, a man coming in asking for money! (no treatments) apparently his girlfriend had been in once for nails..... so they are banned. he was very intimidating and threatening and we had to call the police and when we spoke to the man (he called us the next day on the phone to complain that we had called the police) we told them they have a lifelong ban .

I think there are a very very small section the community that are extremely unpleasant, but they are very very rare.

I have clients I dont like at all, but I treat them anyway and always try to be polite , professional and nice to them.

I suppose, its like any job, sometimes the good times are really really good and others are just not. thats the way it goes.

BUT, if someone makes you feel unsafe, unhappy or intimidated then you have every right to protect your safety and sanity!!

tigi
xxxxxx

 

[WaxGirl]

lol emmm now I'm thinking I really have been lucky with my wonderful clients because my horrendous and yours could be at different levels.

This lady was aggressive, extremely rude and I think a bit bonkers as she kept asking same question over and over again and when I'd leave she'd be saying out loud angry statements so that others could here. She then roared at top of her voice racist statement and to me that is not on. I think I was tired, exhausted and just couldnt take anymore of her craziness.

I knew she would come back to complain and she did and she was aggressive again... to be honest I was relieved she was gone, another customer who had been in the salon seen way she was behaving and in the following day when she was back brought the subject up being sympathetic to me - obviously i never discuss things like this with clients so i just quickly closed the conversation down.

The horrible thing is I know this woman will be slagging me off but sure what more could I do apart from being professional and patient? I always go the extra mile for clients but this just wasnt enough for this woman.

Thank god so far I have been lucky with all my clients they really have been fabulous to me

 

[persianista]

I have encountered nutters, aggressive nasty people and scam merchants in my time. Get them out of your salon superquick and call the police if needed. Never show that you are scared or intimidated.

It happens to all of us at some point. I draw myself up to full height (4'11) and have been known to throw a six foot man out. Lock the door behind them.

 

[WaxGirl]

lol thanks persintanta - good advice - I'll be practising those moves for the next time - she is booked in for two more appointments - im just hoping she wont turn up but I think she'll phone and cancel as she wouldn't want to miss opportunity to give me another lecture

 

[Zo Zo]

Hi, can you describe "horrendous"?

I've had chaps with off the scale BO, admitting half way through a dense haired back wax that they were drunk, having blinkered religious views, telling me they hate homosexuals, involuntary ejaculations and insisting I use clippers with no comb on (when I know it's going to cut them and it does!).

I continued to treat each and every one of them professionally and to the best of my technical ability - and bar 2 - the events described above were just "one-offs" and they are all loyal repeat customers.

I don't know what your horrendous is - but I know I have a choice. I can choose to sometimes be at the accidental mercy of the General Public - or I can go get a boring job in an office! I’m happy – for the moment – to keep on waxing. I know I will see more drama on my bench and I will continue to draw on my customer skills to manage each situation as it occurs. There’ll always be a customer that I won’t like – and there’ll always be many more that I do and a couple who have become good friends. (I was going to say firm friends – but I see that could be ‘double entendre’ )

My boundary is if customers even begin to suggest a happy ending of their treatments. I'm quite tuned to the way the conversations go these days and can usually spot them early on. If I suspect they're steering a conversation or even suprise me with a direct question - I'll always state that I ONLY offer a waxing service.


In life; be nice to policemen, the people who prepare and serve your food, and the nice man in the tunic who's ripping the hair off your genitals!

I'm so glad I'm not the only one who has had these kind of bad experiences!

 

[persianista]

lol thanks persintanta - good advice - I'll be practising those moves for the next time - she is booked in for two more appointments - im just hoping she wont turn up but I think she'll phone and cancel as she wouldn't want to miss opportunity to give me another lecture

Its your salon, you don't have to allow anyone to make you feel uncomfortable.

 

[Zo Zo]

I have to say, when a client seems a bit unhinged, it is very wearing, but I also feel sorry for them. I mean, why are people nasty and aggressive, or smelly, or drunk. It's because they have problems. But I also agree with Persianista, it is your salon and your decision whether to treat them or not.

 

[angel fingers]

lol emmm now I'm thinking I really have been lucky with my wonderful clients because my horrendous and yours could be at different levels.

This lady was aggressive, extremely rude and I think a bit bonkers as she kept asking same question over and over again and when I'd leave she'd be saying out loud angry statements so that others could here. She then roared at top of her voice racist statement and to me that is not on. I think I was tired, exhausted and just couldnt take anymore of her craziness.

I knew she would come back to complain and she did and she was aggressive again... to be honest I was relieved she was gone, another customer who had been in the salon seen way she was behaving and in the following day when she was back brought the subject up being sympathetic to me - obviously i never discuss things like this with clients so i just quickly closed the conversation down.

The horrible thing is I know this woman will be slagging me off but sure what more could I do apart from being professional and patient? I always go the extra mile for clients but this just wasnt enough for this woman.

Thank god so far I have been lucky with all my clients they really have been fabulous to me

i dont understand what had upset her?