Ok bit of a long one.
Get a call off a girl who has extensions in fitted by someone else. Wants them taking out and new putting in. Said other girl is ignoring her after she complained the hair was matted and a mess.
So I went and saw her and she had a half head in. When I say half head it was literally 2 rows of stupidly thick shrinkies. They may have been ok for someone with thick hair but this girl has the finest hair I have worked on. They were all matted and knotted up and looked plain stupid.
So I took them out and then went to see her again the next day when she had washed her hair etc.
Her hair is very fine, baby hair at the nape of her neck for about 2 inches up and then kind of in a mullet style due to inconsistent growth over her hair. She also had some short bits where previous extensions had pulled her own hair out.
Told her I couldnt be putting big thick extensions in as her hair was so fine and that I would do what I could. She was VERY insistent that she have them in as her hair is really fine and all different lengths.
So I went and fitted them (nb I had to change the fitting to a day later due to my boy and me having the trots and she was very rude and wouldn't stop texting me all day saying how I had let her down so I should have known what I was in for really). I used .5g hair as her own hair is so fine I know anything heavier will pull her own hair out. Went up to just above her ears to give her some length round the sides, think I did 3 rows above the ear, and when it was done she actually said it looked perfect. It wasn't very thick but it looked natural and I was quite pleased with how it had turned out. So she paid and off I went.
Anyway, the next thing I start getting text after text after text about how I had ripped her off and it was too thin and the hair was sh*t and this that and the other. I explained again to her that her hair won't take anything more and that I wasn't prepared to bald her and if she carried on with the thick extensions that's what would happen. But she literally was texting me over and over...even in the middle of the night. Not actually asking me to do anything but just giving me abuse. In the end she asked how she could remove them, I said it needed to be done by a professional and she asked what is used so I said I use orange oil as she was going on about acetone which I don't like using. This was about 5 days later. Then she said her hairdresser had already tried to take them out and accused me of using craft glue on her hair?!?! Finally she asked if i would remove them and i said yes no problem, i was out over in wigan that day so when i got back i would look and see when i could get to her. Then she said she was getting trading standards on me?! I said what for as I hadn't been negligent or ruined her hair, she just wanted it thicker. She said I hadn't done my job and the customer is always right but I pointed out she had been pleased at first but was now just being abusive and unreasonable and verging on nasty. She never once asked in a normal manner if I could thicken them up...just came with a barrage of abuse. So I said if that's what she wanted to do then she could but she had no grounds as I was being agreeable and had not broken any rules.
Then an hour after asking me to remove them she said it had just taken someone 2 hours to remove them (weird that as an hour earlier she was asking me) and they 'had never seen anything like it'. I pointed out that her hairdresser had been trying to take them out and wasn't trained to and I couldn't comment anymore as it was no longer my work.
Now she wants a refund and keeps texting day and night to the point where I am having to turn off my phone and my fella wants to call her!
I don't know what to do. I know I did a good job and I have never ever had a complaint before.
I'm pregnant and this is actually stopping me from sleeping and I feel sick with anxiety!
Can anyone guide me on this.
Sorry it's so long
Steph x
Get a call off a girl who has extensions in fitted by someone else. Wants them taking out and new putting in. Said other girl is ignoring her after she complained the hair was matted and a mess.
So I went and saw her and she had a half head in. When I say half head it was literally 2 rows of stupidly thick shrinkies. They may have been ok for someone with thick hair but this girl has the finest hair I have worked on. They were all matted and knotted up and looked plain stupid.
So I took them out and then went to see her again the next day when she had washed her hair etc.
Her hair is very fine, baby hair at the nape of her neck for about 2 inches up and then kind of in a mullet style due to inconsistent growth over her hair. She also had some short bits where previous extensions had pulled her own hair out.
Told her I couldnt be putting big thick extensions in as her hair was so fine and that I would do what I could. She was VERY insistent that she have them in as her hair is really fine and all different lengths.
So I went and fitted them (nb I had to change the fitting to a day later due to my boy and me having the trots and she was very rude and wouldn't stop texting me all day saying how I had let her down so I should have known what I was in for really). I used .5g hair as her own hair is so fine I know anything heavier will pull her own hair out. Went up to just above her ears to give her some length round the sides, think I did 3 rows above the ear, and when it was done she actually said it looked perfect. It wasn't very thick but it looked natural and I was quite pleased with how it had turned out. So she paid and off I went.
Anyway, the next thing I start getting text after text after text about how I had ripped her off and it was too thin and the hair was sh*t and this that and the other. I explained again to her that her hair won't take anything more and that I wasn't prepared to bald her and if she carried on with the thick extensions that's what would happen. But she literally was texting me over and over...even in the middle of the night. Not actually asking me to do anything but just giving me abuse. In the end she asked how she could remove them, I said it needed to be done by a professional and she asked what is used so I said I use orange oil as she was going on about acetone which I don't like using. This was about 5 days later. Then she said her hairdresser had already tried to take them out and accused me of using craft glue on her hair?!?! Finally she asked if i would remove them and i said yes no problem, i was out over in wigan that day so when i got back i would look and see when i could get to her. Then she said she was getting trading standards on me?! I said what for as I hadn't been negligent or ruined her hair, she just wanted it thicker. She said I hadn't done my job and the customer is always right but I pointed out she had been pleased at first but was now just being abusive and unreasonable and verging on nasty. She never once asked in a normal manner if I could thicken them up...just came with a barrage of abuse. So I said if that's what she wanted to do then she could but she had no grounds as I was being agreeable and had not broken any rules.
Then an hour after asking me to remove them she said it had just taken someone 2 hours to remove them (weird that as an hour earlier she was asking me) and they 'had never seen anything like it'. I pointed out that her hairdresser had been trying to take them out and wasn't trained to and I couldn't comment anymore as it was no longer my work.
Now she wants a refund and keeps texting day and night to the point where I am having to turn off my phone and my fella wants to call her!
I don't know what to do. I know I did a good job and I have never ever had a complaint before.
I'm pregnant and this is actually stopping me from sleeping and I feel sick with anxiety!
Can anyone guide me on this.
Sorry it's so long
Steph x
