Now this probably sounds really strange. All my clients so far have what I call active length nails, only one with slightly longer nails but nothing major. I personally prefer that sort of length. I have had a client with extremely long nails that were done in L&P at another salon. I just applied Minx. I don't offer L&P only gels and don't really want to do nails that are extremely long. I doubt that this particular client will want fills but how do I tell a client that I don't want to do these types of nails without offending/sounding weird?
How do you refuse a service nicely?
- Thread starter annasmum
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geeg
Judge Gigi-Honorary Geek
Tell her that you specialize in active length nails and that you feel that XYZ salon down the road would offer her a better service as extreme lengths are not your specialty.
I don't mind admitting if I'm not comfortable doing certain jobs! I don't see how anyone could be offended at at that kind of honesty. Better to be told than to be disappointed with your work. :hug:
I don't mind admitting if I'm not comfortable doing certain jobs! I don't see how anyone could be offended at at that kind of honesty. Better to be told than to be disappointed with your work. :hug:
wendy malley
Well-Known Member
Perhaps she is looking for an alternative and would love shorter nails
. If not I'd tell her that gel isn't suitable for the length she requires and you would hate her to be dissapointed xx
. If not I'd tell her that gel isn't suitable for the length she requires and you would hate her to be dissapointed xxwendy malley
Well-Known Member
lol typing at the same time but same answer x
Thanks for your answers. They were perfect. That way I still look professional and the client should be happy. I just feel that if you do nails that you don't like personally your heart isn't in it. I really don't like the extreme look but love working with active length so wouldn't be lying to the client. Thanks again. :hug:
VHunter
Well-Known Member
I guess I'm missing something here.
While I prefer long nails myself, I frequently suggest 'active' length or similar as most can't wear long nails.
There are times clients want nails such as my own and I try to stear them to a shorter length because I know they'll bash the life out of them.
BUT the client wants what the client wants and in the end, I'm doing a service for which I'm getting paid for. That said, if the client chooses something that I don't think would be best for her; I'll give her my advice and close with "these are only my suggestions based on my experience, however these are YOUR nails and we will do as YOU like".
Which, that's my point; why refuse a service based on length? We are there to provide the client with what they ask for.
I can understand if they wanted you to paint a 'straight' smile for the french or they wanted 'flat' nails just like the NSS OR if they had horribly bitten nails and wanted ridiculous stilletoes.
OF COURSE I would refuse to do that.
But why refuse due to the length if there seems to be no 'big' problem?
And if there is, have them sign a disclaimer that they understand why you suggested shorter and that you won't be held accountable for breakage.
I don't understand.
While I prefer long nails myself, I frequently suggest 'active' length or similar as most can't wear long nails.
There are times clients want nails such as my own and I try to stear them to a shorter length because I know they'll bash the life out of them.
BUT the client wants what the client wants and in the end, I'm doing a service for which I'm getting paid for. That said, if the client chooses something that I don't think would be best for her; I'll give her my advice and close with "these are only my suggestions based on my experience, however these are YOUR nails and we will do as YOU like".
Which, that's my point; why refuse a service based on length? We are there to provide the client with what they ask for.
I can understand if they wanted you to paint a 'straight' smile for the french or they wanted 'flat' nails just like the NSS OR if they had horribly bitten nails and wanted ridiculous stilletoes.
OF COURSE I would refuse to do that.
But why refuse due to the length if there seems to be no 'big' problem?
And if there is, have them sign a disclaimer that they understand why you suggested shorter and that you won't be held accountable for breakage.
I don't understand.
geeg
Judge Gigi-Honorary Geek
I think annasmum just does not like doing nails that are extremely long and has made a bit of a niche market for what she personally likes to do ... this decision will certainly not satisfy every customer that walks through the door, and there will be some clients turned away from time to time, but it will satisfy the nail tech and if that is what she wants in her business than that is her choice.
VHunter
Well-Known Member
Hmmmmmmmmm I understand.
But I hate doing white french's and still have to do them.
MIND YOU...I keep threatening my clients that when the day comes that I open up a shop on the mainstreet, there will be a HUGE sign that reads
"ABSOLUTELY NO WHITE FRENCHS" lmfao:lol: (could be a good gimmick, people will come to see why and if not white frenchs, then what lol)
So, I suppose I get it in part. :hug:
But I hate doing white french's and still have to do them.
MIND YOU...I keep threatening my clients that when the day comes that I open up a shop on the mainstreet, there will be a HUGE sign that reads
"ABSOLUTELY NO WHITE FRENCHS" lmfao:lol: (could be a good gimmick, people will come to see why and if not white frenchs, then what lol)
So, I suppose I get it in part. :hug:
EXSTASY
Active Member
That`s true but instead of only telling a client to go down the road say that you could do them but just probably not as good as she`d expect because you specialize in active length nails. I would not recommend sending a client away, especially if they chose to come to YOU.
There's is nothing I wouldn't do for a client, nails wise, I have everything on my service menu, I have to. Have so much choice. As there are so many nail salons. I personally prefer acrylics , but added gels about 2 years into opening as I feel, if I am a nail tech then I should be able to do anything and everything to do with nails, choice is what makes me so busy. Saturday I did the longest nails ever with gold. Flakes embedded in them . All over not just on tips. Why because she wanted them like that. I didn't like them that much . But she loved them. Everyone to there own I suppose. I hate doing white tips with flicks nail art on them but I do them. Well I don't hate doing them. I just hate the look of them. But if I went to a hairdressers and they said they don't do the style I wanted , then I would be going somewhere else. I suppose it depends how busy you want to be. But if you really don't want to do these sort of nails then obviously you don't have to, and you could just say I specialise in natural looking enhancements, and recomend somewhere else. Maybe a salon you know of. I find it helps to be friends with other salons. I often recomend a different salon if I am booked up. I even get them the no. Xxx xxx
katiebbaby
Well-Known Member
I agree with geeg and I also know where you are coming from, I do natural looking enhancments and dont get me wrong I suggest shape form length etc,,however if new client came wanting extreme length or white tips on bitten nails etc than I would as prev said suggest an alt place to go.
I do not do glitter colours for this reason as I find it attracts wrong type of clients for me and my area,,,,,they want to pay nothing but get more.
I kinda have a feeling for new clients I can judge which ones are going to be regulars and which ones are just wanting them for an occasion,,,,I just ask or tell it like it is,,in a nice waylol xx
I do not do glitter colours for this reason as I find it attracts wrong type of clients for me and my area,,,,,they want to pay nothing but get more.
I kinda have a feeling for new clients I can judge which ones are going to be regulars and which ones are just wanting them for an occasion,,,,I just ask or tell it like it is,,in a nice waylol xx
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