How to handle client

[katiebbaby]

Bit of a strange one just wanted bit of advice on how to handle client or whay to say. i had a new client just over 2 weeks ago, I put a post on here about it but got closed as said it was a blog. However i had a lady book in got there she wanted her nails doing really long and she had tiny nail beds and was a biter, I manged to do them but they were longer than they should of been and I told her they might not last etc with them being bit too long. ( she did want white tips, which I refused to do on her) She informed me she was also a nails tech ( although she nevr even knew what prep was let alone what a opaque powder was ).

Any hows she was booked in for xmas eve at 9am she teleponed on tue tosay she was canceling due to 6 nails falling off,,,,, My reply so how have they just fell off,,,,,, she replied they just peeled off, so I said well I will call down first thing in morning to look at other 4 you still have on,,, erm well im just tryin to chew them off she said,,,,, WHY??? So I said I would honour her appointment on xmas eve free of charge, but I am now really annoyed as I know she is basically after a free set for xmas, and also I forgot to say, I did mention that they were too long.

How should I handle this, she text me earlier to say she would be 10 min late, to which my reply was, I am working from home xmas eve ( which I am) and she will have to come to me.,,,,oh it makes me mad sometimes when clients think you are at their beck and call,,,,,,, oh and MERRY XMAS GEEKS LOL

 

[zcook]

Due to the fact she went against your advice and went long, was a nail biter etc, I wouldnt have offered to do them free of charge, chances are she has nibbled and chewed at them, some dont even realise they are doing it.

When she arrives I would say its obivous she has chewed them off (if that is the case) and due to the condition of her nails which are left you would feel its in her best interests to leave the extensions off until she can grow a decent enough portion of nail to adhere the tips to.

Either that or have another go and tell her you will only do them short or not at all. Edited here to add that its been two weeks, so I wouldnt do them for free at all.

I dont think its any fault of yours, its probably bad aftercare on the clients part but without seein your work/clients nails, its difficult to comment.

Merry Christmas
x

 

[magsham]

You've already sussed her out. Keep her appointment, and when she arrives INSPECT her nails - thoroughly! Do you know what the tell tale signs are when nails have been helped off? (And if she's a nail tech, she should know too!) You'll see trauma to the nail plate - swipe with acetone and point it out to her too. Another suspect comment is that they peeled off - gel yes, never heard of it with l&p.

Don't take any crap. Don't give her a free set. If it turns out they haven't been helped out, they've broken as you told her they might. Don't be intimidated and stick you what you've already worked out for yourself - i think your gut instinct is bang on!!!! Good luck xx

 

[angel fingers]

theres 2 problems here.

1st she choose to ignore your professional advice and that caused the nails to breakdown. not your fault

2nd you have told her you will do them for free. this is a big problem.
i can see that you now realise that you shouldnt have done this. sometimes we make mistakes and have to deal with the consequences.

if shes late you can tell her that you now dont have time to do them, or if theyre damaged you could refuse to do them because theyre to bad for the treatment.

 

[geeg]

I totally agree with Susan.

I expect you now know you have dug yourself into a hole by offering to do something for free when you hadn't seen the nails and hadn't thought it through. Never make offers in haste and never before you have seen the nails and assessed the situation.

This is another reason to keep good client records where you will have recorded that the client went against your advice.

Well it is all a learning curve and I expect you will never offer free nails again without seeing them first.

"Suck it up" as Judge Judy says, learn for next time and have a nice holiday!

​

:hug:

 

[meme]

If she was a nail tech herself, why didn't she do her nails by herself?
or mend them at least :lol:
We all know nails don't just "fell off".
She just wanted discount or free nails by you.
As long as you keep offering her "free", her nails keep falling , and she will come back to you.