JessicaCaroline
Active Member
On Friday I had a lady ring me saying she and her husband had Lavish vouchers to use which expired at the end of December so as today is my last day I squeezed them in on Saturday late afternoon. When they arrived she said she made a mistake and the vouchers actually expire next March.
I did their treatments and took their vouchers (my big mistake is here - you are supposed to check the voucher code online before the client comes in, but I stupidly thought it would be ok). Anyway, when I tried to redeem them online it says they were redeemed in September! I've tried calling Lavish to check it's not a system error but think they are closed for xmas. The client hasn't answered her phone but I want to see what she says and try and get payment for the treatments if they have photocopied the vouchers...I feel so stupid and have definitely learnt my lesson
I did their treatments and took their vouchers (my big mistake is here - you are supposed to check the voucher code online before the client comes in, but I stupidly thought it would be ok). Anyway, when I tried to redeem them online it says they were redeemed in September! I've tried calling Lavish to check it's not a system error but think they are closed for xmas. The client hasn't answered her phone but I want to see what she says and try and get payment for the treatments if they have photocopied the vouchers...I feel so stupid and have definitely learnt my lesson