OK so we had a client come in for LVL, she had come far away and didn’t have a patch test but signed a full waver.
She was given post treatment advice verbally on how to wash the area etc.
She left the clinic happy and with no reaction.
She had emailed today saying she’s had a reaction her eyes are red etc, we advised her to take piriton and to seek medical advice.
She has since messaged to say that she hasn’t had a reaction as she is not allergic but has been told she has chemical burns from excess product being left on them!
We do hundreds of these treatments every month and have never had anyone complain.
Lvl give you a certain amount of product per client so I’m unsure if there would be excess product left!
She also washed her face before even 24 hours was up, would this of made the product go into the eye?!
She has now said she can’t work for a week and will be seeking legal advice!!
She was given post treatment advice verbally on how to wash the area etc.
She left the clinic happy and with no reaction.
She had emailed today saying she’s had a reaction her eyes are red etc, we advised her to take piriton and to seek medical advice.
She has since messaged to say that she hasn’t had a reaction as she is not allergic but has been told she has chemical burns from excess product being left on them!
We do hundreds of these treatments every month and have never had anyone complain.
Lvl give you a certain amount of product per client so I’m unsure if there would be excess product left!
She also washed her face before even 24 hours was up, would this of made the product go into the eye?!
She has now said she can’t work for a week and will be seeking legal advice!!