My first paying client today and i feel i messed up big style:(

[shellc2484]

I had my first proper (out of the friends and family circle) client today....and i can't stop thinking about it i'm worried she won't come back, i'm worried whether i was professional enough basically i am stressing waaay too much.
I am used to using natural tips and sculpting white tips or painting a french afterwards...but she was adament on having white tips and then a clear overlay on top....But i was just not happy with the finished result i felt they made her nails look too stubby as she had quite a small nail plates to begin with. I did try to explain this but it was what she wanted.
She said she liked them but i just didn't feel the enthusiasm.
what do you think i should do??? Give her a ring and offer her another treatment and explain that i can give her a better finish without the white tip stuck on??? Or leave it and just put it down to experience??? I just feel like such a failure tonight....Please help!!!:cry:

 

[persianista]

Sweetie, stop stressing please. You did her nails not open heart surgery.
If she was unhappy then thats life, unless she says then there isn't much you can do except strive to become a better nail pro. Experiences like these are all part of your learning curve.
Chin up and keep going x

 

[shellc2484]

thank you i will keep going i just strive to be the best i can be...my sister says i am my own worst critic..x x x

 

[appy]

I would put this down to experience, everyone has different ideas to what they find attractive in the way a nail looks. Ive only being doing nails about 5 years now but ive learnt as long as you have advised the client on what would look best then you can only go with what they want! And you might say right your nail plate is bitten and short so we need to extend that first and then sculpt a white tip so it looks more balanced BUT it might cost you a little extra but it will look so much better. Then if they say well id rather just have a white tip on then thats fine just do it. It might not look good to you but if they like it thats the main thing aslong as all the technical aspects are good (apex, c-cure, proper prep to eliminate lifting ect...) then i would not stress one more minute.

 

[Tantrum]

Hey relax hun,
some clients never act like they are happy with their nails but she said she was, so maybe she was..

plus you did as she asked and explained why you didnt think they were suitable, there are clients that actually like the fake look!

Dont worry about it at all, you have just started so of course your not confident... we have all been there

Pam xx

 

[shellc2484]

Well i did do all the technical things to the same standard as i have done everyone elses i think it was just those white tips stuck on the wrong person, i explained this to her...so what the client wants the client gets i suppose.
Thanks Appy x

 

[shellc2484]

Thanks Pam x

 

[persianista]

If it's any consolation, as a young hairdresser I cut a mans combover off by mistake. He went totally ape**** at me in front of the whole salon. I ran away crying. My boss had to calm him down and finish what remained of his hair while I hid in the bog! I don't know which of us was more traumatised!! I'm still a hairdresser x

 

[brittone05]

I must be a boss client ( when I was a client) because I always listen to the advice given. There are lots of stubborn folk out there though - I know one girl who has her nails done and demands that the white tip is placed so she literally has only got about 5mm of nail plate visible!!!

She happily pays for it though, it is what she likes and as they say, the customer is always right!

 

[spn01]

We all have had our "first paying client" (so well done you are now on your way:hug As nail professionals we are our biggest critic, I believe this is good, it helps us grow and improve. However we must also not beat ourselves up and accept we are on a journey of learning (just don't keep on making the same mistake over:smack
Sometimes clients (often new) have a fixed idea of what they would like for enhancements as they have a vision of nails they have seen or are uneducated about the many ways enhancements can be done. Over time I have found that clients tend to see things my way:green: and great relationship is developed.

I little suggestion to help you:
Keep a client card, write a little story about the enhancements that you have done, and make a note of areas that you think you can improve on next time. When you client returns you can look at your work and compare notes on the card to assist you with your next prescription.

Also rather than ringing your client (with fingers crossed) hoping her nails are "ok", how about taking the time to personally write her a card and post it. The contents could include, welcoming her to the salon, what a pleasure was to meet her, thank her for her custom. You could also include a service menu and a coupon/voucher as an introduction to another service that you perform.

All the best with your nail journey:hug:

I had my first proper (out of the friends and family circle) client today....and i can't stop thinking about it i'm worried she won't come back, i'm worried whether i was professional enough basically i am stressing waaay too much.
I am used to using natural tips and sculpting white tips or painting a french afterwards...but she was adament on having white tips and then a clear overlay on top....But i was just not happy with the finished result i felt they made her nails look too stubby as she had quite a small nail plates to begin with. I did try to explain this but it was what she wanted.
She said she liked them but i just didn't feel the enthusiasm.
what do you think i should do??? Give her a ring and offer her another treatment and explain that i can give her a better finish without the white tip stuck on??? Or leave it and just put it down to experience??? I just feel like such a failure tonight....Please help!!!:cry:

 

[xAnnaBannAx]

If it's any consolation, as a young hairdresser I cut a mans combover off by mistake. He went totally ape**** at me in front of the whole salon. I ran away crying. My boss had to calm him down and finish what remained of his hair while I hid in the bog! I don't know which of us was more traumatised!! I'm still a hairdresser x

:lol::lol: pmsl :lol::lol: there isnt much that makes me smile let alone laugh first thing in the morning...but thats done it for me! lmao

 

[TweezerHappy]

If it's any consolation, as a young hairdresser I cut a mans combover off by mistake. He went totally ape**** at me in front of the whole salon. I ran away crying. My boss had to calm him down and finish what remained of his hair while I hid in the bog! I don't know which of us was more traumatised!! I'm still a hairdresser x

The office I'm in today is all very serious. Loads of senior managers. I'm trying not to PMSL.
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