I feel awful writing this as I've never even met this woman but i had a lady booked in today who I had to cancel.
She's been messaging me every day for the last 3 weeks and if I don't reply within a few minutes she rings me and leaves endless voicemails, minutes long, literally talking to herself then texts me saying I've left you a voicemail please reply..
I've been put off her/warned by a couple of clients that she is really clingy and always asks for money off (they both work in retail and she is known for going in their shop and bothering them a lot) and apparently is a bit of a stalker... I feel so mean but I really don't feel up to having a client like this on my hands I've already got a couple of difficult ones and being mobile I thought one of be benefits were being able to choose our clients!?
So anyway I cancelled her today but she is booked in for a few weeks time as well and I really want to cancel that but I don't know how to approach it..I don't want to offend her. I've given her someone else's number as she can fit her in on Monday when she's asking me to reschedule her but she'd rather wait for me because she 'knows me'...I've never met her!? She's even requested me as a friend on Facebook and tried to follow my personal Instagram!!
Any advice please? I know I'm probably going to get shouted at for not giving her the benefit of the doubt but genuinely asking for advice on how I could let her know I can't do her nails but politely. :/
Thanks!
She's been messaging me every day for the last 3 weeks and if I don't reply within a few minutes she rings me and leaves endless voicemails, minutes long, literally talking to herself then texts me saying I've left you a voicemail please reply..
I've been put off her/warned by a couple of clients that she is really clingy and always asks for money off (they both work in retail and she is known for going in their shop and bothering them a lot) and apparently is a bit of a stalker... I feel so mean but I really don't feel up to having a client like this on my hands I've already got a couple of difficult ones and being mobile I thought one of be benefits were being able to choose our clients!?
So anyway I cancelled her today but she is booked in for a few weeks time as well and I really want to cancel that but I don't know how to approach it..I don't want to offend her. I've given her someone else's number as she can fit her in on Monday when she's asking me to reschedule her but she'd rather wait for me because she 'knows me'...I've never met her!? She's even requested me as a friend on Facebook and tried to follow my personal Instagram!!
Any advice please? I know I'm probably going to get shouted at for not giving her the benefit of the doubt but genuinely asking for advice on how I could let her know I can't do her nails but politely. :/
Thanks!