LauraLush
Well-Known Member
Hey all,
I'm losing money and patience(!!) with people not showing up, not so much people rearranging last min - I kno sometimes things can't be helped, I just think it's plain rude not turning up. It's happening a lot. And I don't know How I can try to reduce this.. You can't shout at people or demand money because you jus will never see them again. I was thinking if I put some kind of policy together and a script by the phone and quoteI'm losing a lot of money and patience(!!) with people not showing up, not so much people rearranging last min - I kno sometimes things can't be helped, I just think it's plain rude not turning up. It's happening a lot. And I don't know How I can try to reduce this.. You can't shout at people or demand money because you jus will never see them again. I was thinking if I put some kind of policy together and a script by the phone and quote it to everyone booking in, maybe saying something along the lines of making sure we have 24 hrs notice cancellations or they may lose the right to pre book appointments in the future? I really don't know what to do :-S
How do you guys deal with this? Any ideas or suggestions would be greatly appreciated??
Thanks, Laura. X
I'm losing money and patience(!!) with people not showing up, not so much people rearranging last min - I kno sometimes things can't be helped, I just think it's plain rude not turning up. It's happening a lot. And I don't know How I can try to reduce this.. You can't shout at people or demand money because you jus will never see them again. I was thinking if I put some kind of policy together and a script by the phone and quoteI'm losing a lot of money and patience(!!) with people not showing up, not so much people rearranging last min - I kno sometimes things can't be helped, I just think it's plain rude not turning up. It's happening a lot. And I don't know How I can try to reduce this.. You can't shout at people or demand money because you jus will never see them again. I was thinking if I put some kind of policy together and a script by the phone and quote it to everyone booking in, maybe saying something along the lines of making sure we have 24 hrs notice cancellations or they may lose the right to pre book appointments in the future? I really don't know what to do :-S
How do you guys deal with this? Any ideas or suggestions would be greatly appreciated??
Thanks, Laura. X